Portuguese Customer Support Agent

2 semanas atrás

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro 20 000 € - 25 000 € por ano

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:
  • Answer to inbound calls and customer inquiries;
  • Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
  • To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
  • To troubleshoot through the use of open questions, support documents and system training.
  • To be able to offer recommendations to common problems or frequently asked questions

Requirements

  • Citizen UE or Work Permit Portugal;
  • Fluency in Portuguese (C1/C2 Level or Native);
  • Good knowledge of English (B2 level);
  • Typing Speed: 25 words per minute.
  • Availability to work in rotating shifts
  • Good computer skills;
  • Any kind of previous experience or contact with clients
  • Excellent communication skills;
  • Good listening and empathy skills;
  • Good time management skills;
  • Team spirit and flexibility.

Benefits

  • Competitive salary;
  • Meal vouchers;
  • Fixed-term, renewable employment contract;
  • Private health insurance after 6 months of contract signature (additionally to the standard insurance).
  • Sports activities and much more

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