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German-speaking Customer Support Representative
3 semanas atrás
Job Summary:
We are seeking a German-speaking Customer Support Representative to join our team and deliver outstanding service to customers across international markets. If youre customer-oriented, tech-savvy, and fluent in German, wed love to meet you
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat in German
Provide product, service, or technical support based on customer needs
Troubleshoot issues and provide clear and effective solutions
Maintain detailed and accurate customer records using CRM tools
Escalate complex cases to relevant departments when necessary
Follow company communication procedures, guidelines, and policies
Ensure high levels of customer satisfaction and loyalty
Requirements:
Native or fluent German speaker (C1/C2 level)
Good command of English (B2 or higher)
Previous experience in customer service is a plus
Strong communication and problem-solving skills
Comfortable working with computers, CRM systems, and tech tools
Ability to work in rotating shifts (if applicable)
Team player with a positive and professional attitude
What We Offer:
Competitive salary + performance bonuses
Paid training and onboarding
Relocation package: Flight + accommodation
Private health insurance
Modern, multicultural work environment
Career development and internal promotion opportunities
Work-from-home options (depending on project and location)
