Field Support

Há 5 dias

Lisboa, Lisboa, Portugal Inetum Portugal Tempo inteiro
Company Description

Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good.  

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.  

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in

Job Description

At Inetum, we value your talent and offer opportunities for growth We are seeking a Field Support Specialist to join our team. In this role, you will focus on resolving daily issues and incidents, ensuring seamless operations and user satisfaction. You will address on-the-spot challenges, escalating more complex cases to the appropriate teams while efficiently creating and managing support tickets for proper follow-up. This position demands strong problem-solving skills, a proactive approach, and effective communication to deliver high-quality support tailored to business needs.

Main Responsibilities:

  • Diagnosing and troubleshooting hardware, software, and network issues for on-site teams.
  • Setting up new equipment and ensuring existing systems are updated and functioning properly.
  • Educating staff on how to use specific technologies or systems effectively.
  • Keeping detailed records of issues resolved, updates applied, and processes implemented.
  • Interacting with both internal teams and external clients to address concerns and provide solutions.
  • Identifying potential risks and implementing preventive measures to minimize downtime.
Qualifications
  • Educational background in IT, Computer Science, or related fields.
  • Relevant certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or ITIL Foundation are advantageous.
  • Proficient in troubleshooting hardware, software, and network-related issues.
  • Knowledge of operating systems (e.g., Windows, macOS, Linux) and basic networking principles (TCP/IP, VPNs, DNS).
  • Familiarity with ticketing systems and IT support tools, such as ServiceNow or JIRA.
  • Ability to diagnose and resolve technical issues under time constraints.
  • Analytical thinking to identify root causes and implement effective solutions.
  • Excellent communication skills to provide clear instructions and updates to non-technical users.
  • A team-oriented mindset with the ability to collaborate with various departments.
  • A customer-first approach, ensuring user satisfaction.
  • Proficiency in English, and other languages, can be a bonus.
Additional Information
  • Location: Miraflores
  • Regime: On-site

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