Logistics Network Manager

2 semanas atrás

Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company . Founded in 2015, we've become the world's largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day. 

At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let's make it happen

What you'll do
  • Own the day-to-day performance of Emma's external logistics partners, including last-mile carriers and 3PL warehouses.
  • Act as the main interface between Emma and our vendors, from operational teams to management level.
  • Define, negotiate, and enforce SLAs, performance targets, and improvement plans.
  • Monitor and optimize key KPIs such as OTIF, lead times, claim rates, cost per order, backlog, and service quality.
  • Be hands-on and reactive when issues arise, while building long-term structural improvements.
  • Run deep performance analyses and translate numbers into concrete actions.
  • Drive regular business reviews with partners and push for continuous improvement.
  • Identify and onboard new vendors when needed, leveraging your supplier and carrier network.
  • Work cross-functionally with Supply Chain, CX, Finance, Tech, and Commercial teams.
Who we're looking for:
  • Experience managing external logistics partners, either in last-mile delivery networks, 3PL environments, or both.
  • Strong stakeholder management skills, you know how to influence without direct authority.
  • Highly analytical mindset, you are comfortable running numbers, building cases, and making data-backed decisions.
  • Experience negotiating SLAs, performance frameworks, and commercial terms.
  • Comfortable operating in fast-paced, imperfect scale-up environments.
  • Structured communicator, clear, direct, and solution-oriented.
What we offer:
  • Pet-friendly office environment.
  • Discounts on our products.
  • Health insurance, including dental.
  • 24 vacation days.
  • A multicultural and international work environment.
  • Company events that are actually enjoyable and build meaningful connections.
  • Ownership, trust, and support from day one to grow your career.

Become an Emmie

Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up. ​

We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible

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