Sr Associate Business Excellence

HOW MIGHT YOU DEFY IMAGINATION?

THE AMGEN CAPABILITY CENTER IN LISBON, (ACCP) will be home to over 300 multi-national and multi-cultural employees, representing a broad range of cross-functional capabilities, including Commercial, General and Administrative, Information Systems, Research and Development and more. The ACCP will offer rich career growth and development opportunities, regional and global exposure, and the opportunity to LIVE, WIN and THRIVE in one of Europe's most attractive cities.

The ACCP is located in the vibrant city center of Lisbon in Sete Rios.

If you feel like you are part of something bigger, it's because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that read over 10 million patients worldwide. It's time for a career you can be proud of. Join us.

The Sr Associate in Process Excellence works to support all the capabilities within the ACCP, including Site Operations and GCO Capabilities. The Sr Associate will support business process improvement projects, working with general direction and objectives to partner with capability leads and teams.

This individual will gather important data to understand the current process, identify opportunities for improvement, lead root cause analysis, and lead or participate in process improvement. In leading improvements, the Sr Analyst will partner in setting objectives, establish project timelines, report on progress, and recognize and escalate problems. In addition to process improvement, the Sr Associate will support management with driving cross-functional initiatives that are key to delivering on the long-range vision of the Amgen Capability Center Portugal. This individual will work out of the Amgen Capability Center located in Lisbon, Portugal, and report directly to the Strategic Operations and Continuous Improvement Lead.

A successful candidate will be comfortable working within manager's guidance compiling information for leadership to make informed decisions and contributing to projects (long and short-term) and ad-hoc actions that synchronize and coordinate efforts across the various ACCP Capabilities.

Expected travel will be mostly domestic (minimal international) up to 5% of the time.

LIVE

WHAT YOU WILL DO

Responsibilities

• Participate in process improvement projects to standardize, simplify and automate business processes to improve the efficiency, effectiveness of process controls, and improve customer satisfaction.
• Proactively determine future process improvement opportunities and present options to leadership for review.
• Develop visual performance measurements and assist with operational design.
• Assist capabilities in developing and monitoring key metrics to monitor performance in delivery to customer, business performance, and operational efficiency.
• Create and manage informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement;
• Applies knowledge and understanding of customer needs and other internal/external contacts to identify meaningful process improvements;
• Identify and monitor both recurring reporting requirements and assigned and ad hoc project progress by tracking activity; resolving problems; publishing progress reports; recommending actions;
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues;

WIN

WHAT WE EXPECT OF YOU:

Basic Qualifications:

• Bachelor's Degree & 2-3 years of experience in engineering operations, data analytics or IS OR Master's Degree;
• Full proficiency in English;

Preferred Qualifications:

• Excellent verbal, written, and interpersonal communication skills, including the ability to concisely present various subjects to leadership and coordinate all functional leads to provide requested data/update;
• Skilled with formulating data and ideas into concise and meaningful visual communication in tools such as PowerPoint;
• Demonstrated project management experience and organizational skills;
• Proficiency in data analytics, visualization, or automation tools such as Tableau, Smartsheet, Power BI, Alteryx and UiPath;
• Strong attention to detail and the ability to work across multiple projects simultaneously;
• Demonstrated initiative (self-starting);
• Lean Six Sigma Green Belt or experience in process mapping and leading process improvement projects.

THRIVE

WHAT YOU CAN EXPECT OF US

Vast opportunities to learn, develop, and move up and across our global organization.

Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, try new things, and act.

Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth and career benefits.

Flexible work arrangements.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.