Customer Service Advisor – Dutch Market

Há 5 dias

Porto, Porto, Portugal Workster Jobs Tempo inteiro


Workster is partnering with a global leader in customer experience to recruit Dutch-speaking Customer Service Advisors for a project focused on innovative tech gadgets and social media platforms. Based on-site in Porto, this role is ideal for service-oriented individuals who enjoy solving customer issues and working in a fast-paced, tech-savvy environment.

Your Role

  • Respond to customer inquiries via email and chat with clarity and professionalism

  • Support users with technical questions, troubleshooting, and product-related issues

  • Follow standard operating procedures (SOPs) and escalate complex cases when needed

  • Maintain service quality by meeting SLAs, accuracy, and communication standards

  • Participate in ongoing training, feedback sessions, and performance reviews

  • Adapt to evolving tools and procedures in a fast-paced digital environment

Your Qualifications

  • Native or near-native Dutch (C2) and English at B2 level

  • Excellent written communication skills and ability to handle multiple chats/tickets

  • Experience in tech support, social media, or digital advertising is an asset

  • Ability to understand and troubleshoot complex product inquiries

  • Strong adaptability, flexibility, and attention to detail

  • Minimum availability for a 6-month contract, with shift flexibility

  • Willing to work rotative shifts (including weekends)

The Offer

  • Full-time, on-site role in vibrant Porto

  • Access to private health insurance from day 1 (NIF & NISS required)

  • Shared accommodation option for international hires (up to 12 months)

  • Travel reimbursement up to €400 after 6 months of employment

  • Modern workspace, continuous training, and a multicultural team culture

  • Opportunity to grow in a future-forward tech environment supporting global users

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