Endpoint Automation Engineer

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

In your role as Endpoint Automation Engineer, you represent the Group Technology department as a member of the Connectivity & Workplace – Endpoint Solutions teams.
 

You will play a central role in the improvements activities of the department. This will include but are not limited to:

·       Design, implement and support automations and custom applications.

·       Full stack development and packaging developments (Know-how in packaging fat applications) for product enhancement requests

·       Undertake problem and change executions

·       Drive innovation and plan activities with agile mindset and tools

·       Handle operational and troubleshooting work related to application scripting and delivery.

·       Monitor and measure services and infrastructure used by the team.
 

You will work as a key driver to streamline automation capabilities for all IT teams worldwide and specifically to the EndPoint Solutions teams.  Generally, as part of your overall accountability you are responsible for the health, operational stability and IT security of the provided services and technologies within your scope. Within the EndPoint Solutions Automation team, it is expected that you work on the service and process improvements as well as advertising in a consistent and regular way about the team's achievements and services. In this context you will interact transversely across the wider remit of Group Technology.

You report to the Endpoint Automation Team Lead.

KEY RESPONSIBILITIES

·       Service Excellence

o   At the heart of the EndPoint Solutions teams, your actions will have a direct impact on our deliverables, as well as affecting all other IT teams services generally. Therefore, these must be dealt with in a timely and effective manner according to the KPI's / SLA's in place, and with an overall focus on quality and security in all that is done.

o   You are expected to be a team player for your respective scope of responsibilities and be instrumental in helping the evolution of the team, with the improvement of processes, bringing ideas and innovation and also by having a proactive attitude in order to provide a better quality of service, and ultimately lead to engineering excellence.

o   You will be responsible to advocate Endpoint Automation services provided to the customers and provide all necessary support documentation to explain EndPoint Automation processes to the different IT stakeholders.

·       Systems Administration

o   This includes supporting and performing Administration, Maintenance and Support actions for the EndPoint Solutions automation team's infrastructure as well as ensuring IT security in all aspects of the work. You will be accountable for a Sub-set of the supported platforms to ensure respective platform stability, evolution, and sustainability.

o   You will be accountable and responsible to ensure that for all technologies and tools, the associated processes, documentation as well as tasks are maintained and kept up to date. Additionally, all monitoring and pro-active reporting for these solutions need to be in place, and the health and capacity management of said tools and platforms should be ensured.

·       Technical Knowledge and Continuous Improvement

o   You will be fully responsibility for the technologies and products assigned to you to ensure operational and scripting stability and standardization.

o   You will also be responsible and accountable for the knowledge transfer within the team as well as outside of your immediate team. This knowledge transfer may be in the format of formalizing content into presentations, coaching sessions or other knowledge sharing practices.

o   You are responsible for raising and taking an active part for any product enhancement or remediation actions.

o   You should help drive the team's evolution by identifying and fostering any technical or non-technical innovation under your scope as well as alerting about any risks related to those technologies.

Education: Minimum Higher Diploma, bachelor's degree in computer science or equivalent.

Minimum of 5 years of experience as an IT developer.

·       Automation Platforms (UiPath, Power Platform, other)

·       Scripting Languages (PowerShell and/or Python is mandatory, Pester)

·       Microsoft Ecosystem (SQL database, Sharepoint online, Dataverse, Exchange)

·       Development Workflow (Gitlab, JIRA)

·       Software Deployment Tool: PSAppDeployToolkit

·       Endpoint management platforms (InTune, Workspace One)

·       Windows Server

·       Client: Windows 10-11, macOS, iOS, Bitlocker, MBAM, GPOs, Cortex XDR, Tanium
 

Professional Certifications (nice to have):

o   Microsoft certifications

o   Automation/Scripting Certifications

o   DevOps

o   Amazon Web Services Practitioner

o   Security Knowledge or Certifications are an advantage

Solid knowledge of IT Service Management (ITSM) principles and practices:

·       Working experience with ITSM/ITIL as IT operator

·       Familiar with problem and change management processes.

·       The candidate should be a good team player, inquisitive. The job holder is a strong believer in human values such as honesty and fairness that he/she will share and demonstrate when being part of our team and ultimately lead by example on these values

·       Demonstrate past experience working in a large international environment is favorable

·       Good technical English (both written and spoken) is essential for this role as the person will be continually interacting in a multi-cultural language environment with English as the official language

·       Excellent customer service skills

·       Accomplished communication and organizational skills with the capacity to challenge its peers

·       Analytical Thinking, able to review, challenge or question current processes or services with Result orientated mindset

·       The candidate should be able to work independently but keen to ask for help when needed

#Richemont #WeCraftTheFuture