UX Research Specialist

Job Title

Join a passionate team of experienced professionals, part of Amadeus AirOps providing solutions and services for both airports, airlines and air travel products that will truly define the travel experience of the future.

Our team is multi-cultural and dynamic, offering a new challenging, and global role for those passionate about travel, design, and technology, ready to make a real-life impact by shaping the future of travel with the best user experience.

As a UX Researcher, you will:

Drive UX Research during early stage of Product (until MVP), including:

• Research planning, recruiting, moderation, analysis, reporting

• Generative (participatory design) and evaluative (usability testing) research

• User personas definition and user journey mapping with Product Managers, SMEs & Customers

• Conduct necessary testing activities

• Setting up, running and reporting all aspects of qualitative and quantitative user experience research

• Support decision making based on both qualitative and quantitative data gathered

• Support UX lead in defining and implementing UX strategy and the Evangelization of UX findings within the organization

• Ensure Alignment of UX guidelines with global organization, industry & international standard

Our team

You will be part of the Delivery Management Product Management team responsible for incubating a new portfolio toward airlines to:

• Support retailing transformation of the travel industry by Delivering orders and airport experience of the future

• Enabling travel experience, operational efficiency, and Brand differentiation for the airlines with customer & journey centricity 

You will be part of a core "incubation" team with Product Manager, UX, Solutions & pre-sales and work closely with our engineering counterparts based mostly in France & UK but also in India, Australia, Colombia. Your responsibility and reach will be global; collaborating with customers, Product Managers, engineering teams, Solutions & Pre-sales teams in all geographical markets & locations. You will be reporting to our Head of Product.

Key accountabilities

• Plan and conduct informative, quantitative, and qualitative UX research

• Conduct benchmark analysis and research on developer websites and identify trends and best practices to provide recommendations

• Facilitate ideation design sessions with project/product teams to inject UX research findings in the design process

• Work with cross-functional teams to translate business requirements and product vision into user flows, wireframes and prototypes that lead to intuitive user experiences

• Work with UX designers to suggest directions for the Ui design based on research findings

• Conduct user research and testing activities (interviews, focus groups, web data analysis) to understand customer needs and improve UX. Develop user personas, experience map, customer journeys and interaction flows

• Generate and evaluation User Experience

• Document protocols and findings

• Design low fidelity solutions to address business growth and user needs (Wireframes, recommendation, user flow, information architecture...)

• Share research findings and evangelize UX

The ideal candidate

• Degree in UX research, design, human-computer interaction, cognitive science, or other similar fields

• Proven track record of UX research experience, with practical examples of how to solve business problems by applying user research methodologies

• Ideally experience with Agile methodologies and design thinking

• Experience with Design Systems and UX Patterns

• Knowledge in Design Ops and methodologies

• Highly creative, passionate about great user experience, with a great eye for detail

• Knowledge about web analytics, personalization, A/B testing, heuristic analytics, and usability and accessibility concerns

• Up to date with latest technologies, innovation, design systems and design trends

• Experience creating designs for interfaces on multiple platforms (Adobe Suite or Figma)

• Proficiency in MS PowerPoint, Excel and Word; a good understanding of HTML and CSS to work closely with frontend teams will be a plus

• Startup mentality and ability to adapt to fast changing requirements/goals and learn quickly

• English speaker (native or advanced proven professional level)

• Excellent oral and written communication skills. Ability to clearly and effectively communicate design processes, ideas, and solutions to cross-functional teams

• Comfortable with change and can adapt in a dynamic environment, working with a mix of in-person and fully-remote partners

What we can offer you:

• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.

• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.