L3 Software Support Specialist

Há 2 dias

Lisboa, Lisboa, Portugal Planet Tempo inteiro

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview:

The Level 3 Support Specialist is responsible for providing advanced support and troubleshooting for complex issues that cannot be resolved by Level 1 or Level 2 teams working on the Planet Property Management Systems.

This role involves problem-solving skills, and collaboration with engineering teams to ensure timely resolution of critical incidents and implementation of long-term solutions.

What you will do 

  • Act as the highest escalation point for issues within the support structure.

  • Recreation of issues and obtaining of necessary information to enable solution or escalation to development.

  • Diagnose and resolve complex issues with third party integrations.

  • Collaborate with development and infrastructure teams to identify root causes and implement permanent fixes.

  • Document solutions and create knowledge base articles

  • Ensure compliance with security and operational standards during troubleshooting and resolution.

  • Provide input for continuous improvement of support processes and tools.

Who you are

  • Problem-Solving: Ability to analyze complex issues and provide solutions.

  • Communication: Excellent written and verbal communication skills for interacting with various stakeholders.

  • Experience: Ideally, previous L2 / L3 experience or 3 years' experience in Hospitality or related environment.

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. 

We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

  • L3 Software Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Planet Tempo inteiro

    About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments...

  • Product Support Specialist

    1 semana atrás

    Lisboa, Lisboa, Portugal AnyDesk Software Tempo inteiro

    About UsAnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.Join us in shaping the future of software technologyWhat we are looking for:To help us on our mission, we are looking for a talented and highly...

  • IT Administrator L3

    Há 3 dias

    Lisboa, Lisboa, Portugal Hexa Consulting Tempo inteiro

    At Hexa Consulting, we want to spread transparency and enable diverse tech careers. Based in Portugal, we can answer the increasing demand in the IT sector.Our mission is to build strong relationships, be a leading partner through a differentiated approach in IT consulting, and contribute to the professional and personal development of our team.We work with...

  • Modern Workplace Support Engineer

    1 semana atrás

    Lisboa, Lisboa, Portugal Hexa People Tempo inteiro

    The Modern Workplace Support Engineer, is part of the End Users Computing services and reports to the IT Support Manager. The Modern Workplace Support Engineer, will be able to manage multiple areas of focus within the IT department such as End Using Computer and L2/L3 Service Support. This means actively supporting users by resolving tickets, managing,...

  • Modern Workplace Support Engineer

    46 minutos atrás

    Lisboa, Lisboa, Portugal Hexa People Tempo inteiro

    The Modern Workplace Support Engineer, is part of the End Users Computing services and reports to the IT Support Manager.The Modern Workplace Support Engineer, will be able to manage multiple areas of focus within the IT department such as End Using Computer and L2/L3 Service Support. This means actively supporting users by resolving tickets, managing,...

  • IT Support Specialist

    1 semana atrás

    Lisboa, Lisboa, Portugal Jobbex IT Tempo inteiro

    Jobbex, a company that empowers people & organizations by matching great talents to great projects is looking for the next IT Support Specialist - Modern Workplace  to support one of our clients.If you feel inspired to make a change and if you want to be part of the cool kid on the block, this opportunity is for youBe ready to find at Jobbex Portugal the...

  • Application Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Inetum Portugal Tempo inteiro

    Company Description Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good. Present in 19 countries with a...

  • Specialist Software Engineer

    1 semana atrás

    Lisboa, Lisboa, Portugal Amgen Tempo inteiro

    Join our team at AMGENCapability Center Portugal, the #1 company in Best Workplaces (201–500 employees' category) in Portugal in 2024 by the Great Place to Work Institute. With over 500 talented individuals from more than 40 nationalities, our Lisbon center thrives at the intersection of innovation, excellence, and inspiration. This is your opportunity to...

  • Software Sales Specialist

    Há 5 dias

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Title: Sales Specialist Search Engine Global Sales B2B (FR_3940)Location: Lisbon, PortugalStart Date: 09 October 2024Contract Type: CDD (6 months)About the Company:Our educational software suite offers cutting-edge tools and services designed for schools and homeschools to enhance collaboration, streamline instruction, and ensure safe learning...

  • Account Services Specialist

    Há 5 dias

    Lisboa, Lisboa, Portugal AnyDesk Software Tempo inteiro

    About UsAnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.Join us in shaping the future of software technologyWhat we are looking for:To support us on our mission, we are looking for a highly motivated...