Operations Customer Expert
2 semanas atrás
Location: Lisbon, Portugal
Contract: Full-time
Start Date: 16 October 2025
We are hiring Operations Customer Experts to support a leading digital banking provider. This role is based in Lisbon and offers a chance to build an international career in financial services while enjoying a dynamic, multicultural environment.
Your Responsibilities-
Handle customer queries via phone, chat, and email with empathy and efficiency
-
Provide first-contact resolution wherever possible
-
Manage complex cases end-to-end, including disputes, chargebacks, and fraud investigations
-
Identify and assist vulnerable customers, escalating where necessary
-
Document all interactions accurately in CRM systems
-
Share feedback to improve training, processes, and customer experience
C1/C2 English
- Minimum 12 months of experience in Customer Service or Banking / Financial Services / Insurance (BFSI) in Ireland
-
At least 1 year of professional BFSI experience in Ireland
(Applications not meeting these requirements cannot be considered)
What Were Looking For-
Strong communication and empathy skills
-
Confidence in decision-making, especially on complex cases
-
Ability to adapt quickly to new tools and processes (Slack, GSuite, CRM)
-
Team player with resilience and problem-solving skills
- Without apartment: 2,012 gross/month + up to 300 performance bonus
- With apartment (utilities & cleaning included): 1,966 gross/month + up to 300 performance bonus
Relocation Package:
-
Company-provided apartment (utilities & cleaning included) OR housing allowance
- One-time relocation payment after probation
-
Travel expenses to home country once per year
Full legal & administrative support (NIF, social security, housing, etc.)
Other Perks:
-
Private health & dental insurance (after contract signature)
-
Career development & internal mobility opportunities
-
Social, cultural, and sports activities in Lisbon
-
Language courses & e-learning
If you meet the mandatory requirements and are available to start on 16 October 2025, apply now and join a growing team in the digital banking sector
-
Coordenador de logística
2 semanas atrás
Coimbra, Coimbra, Portugal Euromais Tempo inteiroAre you passionate about logistics and ready to take on a key role in a fast-moving distribution environment?We're looking for a Logistics Coordinator to join our team in Arazede (Portugal).You'll be responsible for coordinating deliveries, managing warehouse operations, and optimizing transport routes for automotive parts and tires — ensuring that...
-
Coordenador de logística
2 semanas atrás
Coimbra, Coimbra, Portugal Euromais Tempo inteiroAre you passionate about logistics and ready to take on a key role in a fast-moving distribution environment?We're looking for a Logistics Coordinator to join our team in Arazede (Portugal).You'll be responsible for coordinating deliveries, managing warehouse operations, and optimizing transport routes for automotive parts and tires — ensuring that...
-
Service Designer
Há 6 dias
Coimbra, Coimbra, Portugal Constellation Automotive Group Tech Hub Tempo inteiroJob title:Service DesignerSalary:CompetitiveLocation:Coimbra, Hybrid working & occasion trips to UK office.Job Status:PermanentWHO WE AREConstellation Automotive Group is Europe's largest vertically integrated digital car marketplace, combining leading digital brands across C2B, B2B, and B2C segments, with an annual Gross Merchandise Value exceeding £20...
-
Rental Sales Agent
Há 3 dias
Coimbra, Coimbra, Portugal Europcar Tempo inteiroJob Description*** In the context of a job requisition, please revise this text as an external job advertisement ***Join Our Team as a Rental Sales Agent – Deliver Exceptional Service and Maximize SalesAre you driven by delivering excellent customer service while achieving sales targets? We're looking for a highly motivated Rental Sales Agent to join our...
-
German Sales Account Manager
2 semanas atrás
Coimbra, Coimbra, Portugal Atlean World Tempo inteiroAtlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.Your Next Job, Without Boundaries We are offering a great work experience in Coimbra region, Portugal for a role as an International Sales...
-
Dutch Speaker Order to Cash Specialist
Há 24 horas
Coimbra, Coimbra, Portugal Cross Border Talents Tempo inteiroLocation: Porto, Portugal (On-site)Working Hours: Monday to Friday | 09:00–18:00Days Off: Saturday & SundayJob OverviewWe are seeking Dutch-speaking Order to Cash Specialists to join an international finance operations team based in Porto. This role suits candidates with a solid Accounting or Finance background who want to build an international career.Key...
-
Senior Backend Java
1 semana atrás
Coimbra, Coimbra, Portugal Equação IT Tempo inteiroEquação IT is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers with the purpose of providing optimization and business growth to our partners.We are looking for a skilled Senior Backend Java to join our team.Tech Stack:Java, Spring Boot, Google Cloud...
-
Data Engineer
2 semanas atrás
Coimbra, Coimbra, Portugal Powertalent Tempo inteiroPowerTalent: Recruitment, Selection, and Global OutsourcingPowerTalent stands out for its customized talent solutions. As specialists in recruitment and selection, we streamline complex processes and find the best professionals worldwide.We offer recruitment, outsourcing, and hybrid solutions, building local, nearshore, or offshore teams according to our...
-
Software Engineer
Há 3 dias
Coimbra, Coimbra, Portugal Constellation Automotive Group Tech Hub Tempo inteiroJob Title: Software Engineer (Full-stack)Salary: CompetitiveLocation: Hybrid working, home & BCA Coimbra (monthly visits)Working Hours: Monday - Friday, 40 hoursJob Status: PermanentWho we areThe Constellation Automotive Group is the largest vertically integrated digital car marketplace in Europe, combining the leading digital brands across the segments of...
-
B2B Business Sales Development Manager
Há 3 dias
Coimbra, Coimbra, Portugal Bolt Tempo inteiroWe're looking for a driven B2B Sales Development Manager to join our Rentals team in Portugal and help grow our charging dock partner network. This is a dynamic and impactful position for an ambitious professional aiming to make a significant contribution in the fast-paced world of mobility.Please note: This is a commission-based position and not a full-time...