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Field Service Technician

1 hora atrás

Lisboa, Lisboa, Portugal GRUNDFOS Tempo inteiro

FIeld Service Technician is responsible for the execution of the repair and maintenance work as agreed with the customers.

He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner.

What is the job about?

  • Makes a risk assessment for every task;
  • Reports matters related to Safety, Health and Environment;
  • Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in a field service;
  • Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems;
  • Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required;
  • Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS etc;)
  • Registers the identified product quality issues in the systems;
  • Assists in project execution – installation support, commissioning etc;
  • Executes the agreed maintenance services and SLA for service agreements;
  • Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc including identified leads ;
  • Prepares inputs for quoting out-of-warranty repairs;
  • Collects installed base information;
  • Continues learning and development to build up hands-on service capability;
  • Masters the use of service tools and equipment;
  • Reports matters related to Safety, Health and Environment;
  • Lives in Grundfos's core values, takes responsibility for own actions and takes care of colleagues, partners and customers;

What do you need to apply?

  • Technical education knowledge of electrical/mechanical engineering
  • Work experience in the industry or comparable environment
  • Experience with pump technology
  • SAP experience preferred
  • Ability to participate in work with processes or projects within the service environment
  • Working with People
  • Relating and Networking
  • Applying Expertise and Technology
  • Delivering Results and Meeting Customer Expectations
  • Fluent English

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