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guest relations manager

2 semanas atrás


Lisboa, Lisboa, Portugal Luxury Hotel Tempo inteiro

About the Role

The Guest Relations Manager ensures every guest enjoys a personalized, intuitive, and memorable stay, consistent with ultra-luxury brand standards.

Key Responsibilities

  • Oversee all guest relations operations and VIP experiences.
  • Anticipate guest needs and create tailored moments.
  • Manage guest feedback and ensure proactive service recovery.
  • Lead and train the Guest Relations team.

Profile

  • Background in luxury guest relations or butler service.
  • Polished communication and strong emotional intelligence.
  • Natural ability to connect with high-profile and UHNW guests.

Tipo de oferta: Período Integral, Integral/Full-time