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guest relations manager
2 semanas atrás
About the Role
The Guest Relations Manager ensures every guest enjoys a personalized, intuitive, and memorable stay, consistent with ultra-luxury brand standards.
Key Responsibilities
- Oversee all guest relations operations and VIP experiences.
- Anticipate guest needs and create tailored moments.
- Manage guest feedback and ensure proactive service recovery.
- Lead and train the Guest Relations team.
Profile
- Background in luxury guest relations or butler service.
- Polished communication and strong emotional intelligence.
- Natural ability to connect with high-profile and UHNW guests.
Tipo de oferta: Período Integral, Integral/Full-time