Vice President, Product Management

About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

Our holistic approach to CX sets us apart in the market. We don't just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you're in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.

POSITION SUMMARY

We are seeking a dynamic and visionary VP of Product Management to lead our Customer Experience product portfolio, with an emphasis on Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). This role will own the strategy, roadmap, and execution across our customer-facing cloud solutions, ensuring our products deliver differentiated, scalable, and high-value experiences to the global market.

The ideal candidate is an experienced product leader with deep expertise in CX technology, a strong understanding of cloud communications, and a track record of building successful SaaS products. This position is based in Portugal and collaborates closely with teams across Product, Engineering, Sales, Operations, and Marketing.

KEY RESPONSIBILITIES

Strategic Leadership

• Define and drive the long-term product strategy for Broadvoice's UCaaS and CCaaS portfolio with a focus on CX innovation.
• Establish an inspiring vision aligned with company goals and industry direction.
• Lead, mentor, and develop a high-performing team of product managers and contributors.

Product Roadmap & Execution

• Own the full product lifecycle—from concept to launch to optimization.
• Build and maintain data-driven product roadmaps.
• Partner with Engineering to ensure timely, high-quality delivery of product capabilities.
• Implement repeatable processes for product planning, requirements, and prioritization.

Business & Financial Ownership

• Develop comprehensive business cases for new product initiatives, including market sizing, customer value, financial impact, and required investment.
• Define and track product financials such as revenue, margin, COGS, adoption metrics, and ROI.
• Monitor product performance against KPIs and make data-driven recommendations for adjustments.
• Collaborate with Finance on forecasting, budgeting, and portfolio-level financial planning.
• Evaluate commercial models and pricing strategies to ensure competitiveness and profitability.

Customer & Market Focus

• Serve as the internal advocate for the customer and user experience.
• Conduct customer interviews, usability studies, and competitive analysis.
• Identify emerging trends and new market opportunities to inform the product roadmap.

Cross-Functional Collaboration

• Partner with Marketing on GTM planning, launch readiness, and product messaging.
• Support Sales with product expertise, competitive positioning, and roadmap visibility.
• Coordinate with Operations and Engineering to ensure product reliability, scale, and compliance.

QUALIFICATIONS

Required

• 10+ years of Product Management experience in SaaS, cloud communications, CX technology, or adjacent areas.
• Deep expertise in UCaaS, CCaaS, or similar cloud communications platforms.
• 5+ years leading and mentoring product teams.
• Strong financial acumen, including experience building business cases, tracking financial performance, and driving ROI-based decision-making.
• Demonstrated success in launching and scaling customer-centric cloud products.
• Proficiency in Agile methodologies and modern product practices.
• Excellent communication, leadership, and analytical skills.
• Based in Portugal or open to relocation.

Preferred

• Experience in telecommunications, contact center, or AI-powered CX solutions.
• Background with global or distributed engineering teams.
• Ability to influence and collaborate effectively across business units.
• Bachelor's or Master's in Business, Engineering, Computer Science, or related field.

WHY BROADVOICE

Grow Your Career

Whether you're interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you'll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice's future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you're a strategic thinker, a collaborative, and have a talent for driving impactful results, we'd love to meet you Apply now to become part of a forward-thinking company that's growing and empowering its people across all roles and departments.