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German Customer Support Specialist in Lisbon
2 semanas atrás
Do you enjoy helping others and finding solutions with empathy and efficiency? Join our team as a Customer Support Specialist and become a trusted point of contact for customers while gaining valuable professional experience in a collaborative, growth-oriented environment.
Role OverviewAs a Customer Support Specialist, you'll communicate with customers through digital channels, providing clear guidance, timely solutions, and a friendly approach. Your role is essential in building customer confidence by resolving inquiries, troubleshooting issues, and ensuring every interaction is positive and professional.
Key Responsibilities- Customer Communication: Respond to questions and requests via chat, email, or other digital platforms.
- Support & Troubleshooting: Assist customers with account management, service inquiries, and technical issues.
- Information Delivery: Provide accurate and up-to-date details about products, services, and company procedures.
- Escalation Handling: Identify and escalate complex cases to the appropriate teams for resolution.
- Documentation: Maintain clear, organized records of customer interactions and resolutions.
- Team Collaboration: Work closely with colleagues to share insights and improve support processes.
- Performance Focus: Meet or exceed service quality and response time objectives.
- Continuous Learning: Stay informed about company policies, updates, and tools to provide the best possible support.
- Language Skills: Fluent in German (C2) and English (B2).
- Eligibility: EU citizenship or a valid Portuguese residency card.
- Experience: 0–1 year of experience in customer support or a related field.
- Skills: Excellent communication, analytical thinking, and problem-solving abilities.
- Mindset: Eager to learn, proactive, and motivated to grow in a dynamic environment.
- Competitive Salary: A compensation package that values your skills and potential.
- Language Bonus: Extra pay for your German proficiency.
- Meal Allowance: Support for your daily meals.
- Health & Life Insurance: Comprehensive coverage for your peace of mind.
- Onsite Work Environment: A collaborative and friendly workplace that fosters growth.
- Relocation Package: Full assistance to ensure a smooth move to Portugal.
Ready to grow your career in customer support?
Apply today and take the first step toward a rewarding professional journey
