Cash Investigation Officer

Want to join Azqore, named
"Best Technology Outsourcing Solution"
2025 (Wealth Briefing Awards) ?

A subsidiary of
Indosuez Wealth Management
, the wealth management arm of the
Crédit Agricole Group
, and Capgemini, Azqore is an
international company
specializing in
Information Systems outsourcing
and
Banking Operations Processing
for private
banking players
.

We provide our customers with an Integrated Information System (S2i), and a full range of
digital banking products and services
.

We also handle our customers' back office operations from three hubs,
in Switzerland, Singapore and Portugal
. By 2020, Azqore will have 200 billion (CHF) in assets under management, represented by some thirty banks.

Our Banking Operations department stands out for the excellence of its unique tailor-made service, recognized by customers and the market alike. Nearly 200 employees work closely together in Switzerland and Singapore to handle the banking operations of demanding customers.

The team
You will be member of the
Cash and Securities Investigation & Reconciliation team
, responsible for the reconciliation of the cash movements and the securities positions, and the related investigations.

The team is in charge of the
analysis of all the requests related to incoming and outgoing payments and their follow up until their resolution
.

The team supports our client's banks and ensures an efficient and a high quality services.

But here's the exciting part:
you'll be helping launch this activity from scratch in Lisbon
, working closely with our experienced team in
Switzerland
.

The role will be based in Lisbon, Portugal (Av. Dom João II 43, Lisboa, Portugal).

Your Responsibilities

• Analyze internal requests received by the front office /the middle office linked to the cash transfer activity (incoming and outgoing payments)
• Analyze the requests received by the third parties (through MTN95/96/99) and mainly related to cash transfer activity
• Take the necessary action to solve the problems /issue
• Formalize the action in our core banking system (opening, monitoring and closing of investigation files with a result obligation)
• Management of client request through the Helpdesk tickets (linked to the investigations file)

Others

• Participation in company projects
• Proactive drives and implements process enhancement (continuous improvement)
• Ensure training of new colleagues when required

Your core competencies

• Minimum 2 years' experience working in banking operations (focus on cash transfers is a plus)
• Degree in Finance / Business holder
• Client Service oriented
• Leverage technical expertise to provide quality processing and solutions to our client
• Build and maintain a strong communication channel with clients and stakeholders
• Ensure that the controls are performed according to the procedure
• Ability to be part of the diagnostic process and implement solutions
• Strong end to end products knowledge for cash transfers (such as xml format use for cash transfers)
• Demonstrate an in depth front to back knowledge of the cash processing
• Ability to demonstrate a change mindset and challenge status quo
• Demonstrate a process excellence mindset and awareness of risk management
• Be part of the culture of process excellence and quality focus
• Pro-active and open to new initiatives
• Keep attention to details
• Able to prioritize tasks and handle stressful situations (sometimes)

Benefits

• 25 days of annual leave for a healthy work-life balance.
• Generous healthcare contribution and attractive pension plan
• 14-month salary structure (12 months + vacation + Christmas allowance).
• Meal card (Pluxee – €11.60/day).
• Annual performance bonus.
• Hybrid work model – up to 2 days/week from home.
• Permanent contract in a stable and professional environment.
• Ongoing training and career development within Azqore and the Crédit Agricole Group.

About the recruitment process?

• One of our Talent Acquisition Partner will contact you for an initial discussion.
• If you decide (you & the Talent Acquisition Partner) to go ahead with the process, you'll have a meeting with the manager.
• Taking the next step in the process? An interview with our Head of Global Operations and her Deputy.
• Then a last HR interview is waiting to get to know you better.
• You will also complete a test on your motivational levers (PULSIONS) if you progress to the final selection process.

Inclusion and diversity
Acting every day in the interests of our customers and society, we are a group committed to diversity in all its forms and to inclusion.

We are committed to combating cognitive biais, and train our managers accordingly.

As a company operating in the IT sector, which suffers from a structural lack of female representation, we attach particular importance to developing the gender mix of our teams.

All our positions are open to people with disabilities.

We're not looking for a standard profile, we're looking to identify your unique talent.

Filiale du
Crédit Agricole
et de
Capgemini
, Azqore est le
partenaire business & tech des banques privées
à travers le monde.