German/ Spanish Digital Platform Specialist On Site Lisbon
Há 24 horas
Marketing Process Optimization (MPO) – Spanish or German
Headline: Master the Ecosystem: Become a Digital Platform Specialist for a Global Tech Leader (Lisbon Office).
Role Overview:
As a Digital Platform Specialist, you are the technical backbone for business users navigating a world-class advertising and social media platform. You will serve as an expert consultant for high-value clients (agencies and SMEs) in the Spanish or German markets, ensuring their digital infrastructure is optimized for success. This is a B2B technical support and consulting role within the MPO Platforms framework.
1. Technical Troubleshooting & Incident Resolution
- Act as the Tier 2/3 technical expert for platform-related issues, including account access, API integrations, and payment system malfunctions.
- Resolve complex "Platform Health" issues, such as why an ad account was restricted or why a specific automation tool is failing to execute.
- Work directly with internal engineering teams to report system-wide bugs and track them until resolution.
- Guide new business clients through the technical "Setup" phase—linking business pages, setting up payment profiles, and configuring administrative permissions.
- Consult with clients on how to use advanced platform features like Business Manager, Catalog Manager, or Creative Hub.
- Provide "Best Practice" advice on platform security, such as Two-Factor Authentication (2FA) and permission hierarchies.
- Identify recurring technical friction points within the platform and suggest process optimizations to the Global Product team.
- Support the "Migration" of clients from legacy tools to new, privacy-first platform features.
- Document technical solutions and contribute to a global internal "Knowledge Base" to speed up future resolution times.
- Help clients understand why their content or platform usage might be violating Global Advertising Policies.
- Educate partners on regulatory requirements (like GDPR or local market laws) to ensure their platform activities remain compliant.
Linguistic Mastery:
- Spanish or German: Native or C2 level (depending on the market you are applying for).
- English: B2/C1 (Upper-Intermediate) for communication with the global "Product Operations" and "Engineering" teams.
Technical Competencies:
- Platform Knowledge: Prior experience with Meta Business Suite, Google Ads, TikTok for Business, or LinkedIn Campaign Manager.
- Support Tools: Comfort using ticketing systems like Zendesk, Salesforce Service Cloud, or Jira.
- Technical Troubleshooting: A logical approach to solving "if/then" technical problems.
- Ad-Tech Basics: Understanding of how digital ads are served, including an awareness of HTML/JavaScript (basic level) for troubleshooting tracking codes.
Soft Skills:
- B2B Professionalism: Ability to talk to a CEO or a Digital Agency Director with authority and clarity.
- Critical Thinking: You don't just follow a script; you look for the root cause of a technical failure.
- Adaptability: The platform changes every week—you must be excited about continuous learning.
This role is a fast-track into Technical Account Management (TAM), Product Operations, or SaaS Customer Success. You are gaining "under-the-hood" knowledge of how the world's most profitable tech platforms actually function.
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