Team Manager

Há 8 horas

Lisboa, Lisboa, Portugal Conectys Tempo inteiro

As a
Customer Support Team Manager
, you will play a key role in leading and developing a high-performing support team within a fast-growing fintech/crypto trading platform. You will be responsible for ensuring operational excellence, coaching team members, and driving consistent delivery of an outstanding customer experience across live chat and email channels.

You will be part of a dynamic, customer-centric leadership team that values precision, efficiency, and continuous improvement. Your work will directly contribute to team performance, service quality, and operational stability, while strengthening trust and enhancing the overall platform experience for our global client base.

With over 3000 employees across 11 sites,
Conectys
is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers' success our own success.

Within your role, you will:

  • You will coordinate day-to-day activities within your team.
  • You will provide guidance to your team members, by answering to their needs, and identifying areas of improvement, training needs.
  • You will define and manage tasks, roles, and responsibilities of your team members in order for them to meet/exceed the SLA's agreed with our clients.
  • You will supervise the performance of your team, identifying ways to work more effectively.
  • You will report the overall performance of your team and suggest possible areas of improvement.
  • You will lead by example and help your team achieve its full potential.

What will make you successful in the role:

  • C1 level of English, both written & spoken.
  • min. 1 year of BPO experience.
  • min. 1 year of experience in managing teams.
  • Experience in fintech, financial services, dispute resolution or crypto trading is a plus.
  • Good communication and leadership skills.
  • Ability to adjust your frame of thinking and quickly change priorities to meet deadlines.
  • Proactivity, driven to suggest and implement quality.
  • Willingness to work from the office.

Sounds good? Find out what you can get:

  • Innovative Environment:
    Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
  • Career Development:
    Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
  • Global Exposure:
    Support an international client base and collaborate with diverse teams.
  • Competitive Package:
    Attractive compensation and benefits aligned with your experience.
  • Attractive location:
    Work from our modern, stylish office in the city center of Lisbon.
  • Fresh start:
    A new project where your contributions are noticed.
  • Developed Learning & Development program
    to support your growth.

We take pride in our commitment to
diversity and inclusion
, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.

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