Customer Success Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Eugenia Talent Tempo inteiro


Type de poste:

Temps plein

Langue:

Français et Anglais C2

Secteur:

Service client / Après-vente

À propos de notre client:

Fondée en France il y a plus 10 ans, notre client offre des solutions de gestion d'infrastructures aux entreprises par l'intermédiaire d'une plafteforme digitale (SaaS), d'une application mobile et de stratégies d'optimisation de performances. S'appuyant sur les innovations et les technologies du monde d'aujourdhui, notre partenaire offre des solutions personnalisées correspondent aux besoins de ses clients.

En tant que Customer Success Specialist - SaaS vous apporterez une véritable valeur ajoutée à la solution d'accompagnement sur la plateforme SaaS proposée par l'entreprise. 

L'Offre:

  • Assister les utilisateurs de la plateforme ou de l'application mobile ;
  • Accompagner et développer la bonne utilisation des services en fonction de l'activité de vos clients ;
  • S'assurer de former vos intermédiaires sur l'utilisation de la plateforme ;
  • Définir et appliquer une stratégie digitale pour optimiser les performances de vos clients ;
  • Conseiller et informer les équipes de vos clients en vous appuyant sur des rapports de performances réguliers ;
  • Partager l'expérience de vos clients avec votre équipe en vue de participer à l'amélioration des services et des stratégies ;
  • Faire preuve de force de proposition et promouvoir les dernières innovations de l'entreprise ;
  • Identifier les besoins et les opportunités de développement commercial du portefeuille client ;

Pré-requis:

  • Parfaite maîtrise du français à l'écrit et l'oral ainsi que l'anglais ( Niveau C2)
  • Précédente expérience en service client et/ou vente;
  • Bonne connaissances des techniques commerciales de base;
  • À l'aise avec les outils informatiques et digitaux;
  • Excellente capacité d'organistion;

Bénéfices:

  • Salaire mensuel;
  • Carte ticket repas;
  • Contrat à durée indéterminée;
  • Formation initiale;
  • Horaires du Lundi au Vendredi;
  • Espace de bureau dans une zone attractive (Centre-ville de Lisbonne)

Comment procéder?

  1. Soumets ta candidature et n'oublie pas d'envoyer un CV à jour;
  2. Reçois ensuite un appel de notre spécialiste du recrutement;
  3. Commence le processus d'entretien;
  4. Sois sélectionné;
  5. ET commence l'aventure

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