Customer Service Agent

1 semana atrás

Lisboa, Lisboa, Portugal SkillMatch Solutions Tempo inteiro 12 560 € - 14 727 € por ano


Customer Service Agent

Do you thrive in a fast-paced environment where you can make a real difference?

We're looking for passionate and multilingual customer service agents to join our growing team in Lisbon, Portugal This is your chance to be part of a dynamic company that's revolutionizing mobility services around the world.

What You'll Do:

  • Be a customer champion Respond to inquiries from riders and drivers via phone, live chat, and helpdesk, ensuring a positive and efficient experience.
  • Channel your inner detective Analyze escalated cases for potential policy violations or safety concerns, making informed decisions to uphold our high standards.
  • Become a master problem-solver Handle customer complaints, identify the best solutions, and follow up to ensure their satisfaction.
  • Be a team player Collaborate with drivers and customers to gather information and resolve issues effectively, even in critical safety situations.
  • Knowledge is power Maintain a deep understanding of our services to provide top-notch support and proactive suggestions.
  • Be a data whiz Analyze situations and make informed decisions based on established policies and guidelines.
  • Confidentiality is key Maintain the highest standards of data security and customer privacy.

Why You'll Love Working Here:

  • Competitive Salary & Benefits: Earn 92.80 EUR per week during a comprehensive training program, followed by a competitive salary, including room allowance, holidays and Christmas bonuses, meal allowance, private health insurance, and a meal card. (Total salary: 12,560 EUR /year with room allowance, 14,727.84 EUR /year without)
  • Live in Lisbon Enjoy a fully furnished, company-rented apartment (including utilities) for the first 14 months. Apartments are typically 20-60 minutes from the office.
  • Welcome to Portugal We'll pick you up at the airport, help with registration, and even reimburse your initial flight expenses
  • Global Connections Enjoy a yearly complimentary two-way flight back to your home country (within the EU).
  • Unwind & Explore Take advantage of free Portuguese lessons, sports activities, cooking classes, and more
  • Work-Life Balance: Enjoy a 40-hour workweek with a rotational schedule (Monday-Sunday, 24/7) and 2 guaranteed days off per week (schedule determined by the shift manager with 4 weeks' notice).
  • Career Growth: This temporary contract has the potential for renewal and permanency

Do You Qualify?

  • Fluent in Polish and English (written and spoken)
  • Excellent customer service skills with a passion for helping others
  • Strong analytical and problem-solving abilities
  • Ability to work independently and as part of a team
  • A commitment to confidentiality and data security

Ready to Launch Your Lisbon Adventure?

Apply now The application deadline is June 17th, 2024 (applications accepted until July 15th, The hiring process includes a client application review, online language tests, and a client interview.

We look forward to hearing from you


  • Customer service agents

    Há 5 dias

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    Now Hiring: Multilingual Customer Service Agents Lisbon & PortoLocation: Lisbon or Porto, PortugalJob Type: Full-TimeLanguages Needed: Dutch, Italian, French, Portuguese, German, Danish, Russian, FrenchRelocation Support IncludedWere expanding our team and hiring Customer Service Agents for multiple exciting projects in Lisbon and PortoIf you're a fluent...

  • Customer Service Agent

    Há 3 dias

    Lisboa, Lisboa, Portugal Lyca Mobile UK Tempo inteiro

    About the RoleAt Lyca Mobile Portugal, we are committed to providing outstanding customer service. As a Customer Service Agent (Inbound), you will be responsible for providing information about our products and services, answering customer inquiries, and resolving any issues efficiently. Our goal is to ensure excellent service standards, respond effectively...

  • Customer Support Agent

    1 semana atrás

    Lisboa, Lisboa, Portugal Workster Jobs Tempo inteiro 24 000 € - 42 000 € por ano

    Are you fluent in Russian and Polish with a passion for providing exceptional customer support? We are seeking a dedicated Customer Support Agent to join our dynamic team in Lisbon. Your linguistic skills will be essential in ensuring client satisfaction and maintaining the high-quality service we are renowned for.Key Responsibilities for the Customer...

  • Russian-speaking Customer Service Agent

    Há 7 dias

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro 20 000 € - 25 000 € por ano

    Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognized as an excellent company to work for and one of the best costumer services provider company, considered several...

  • German Customer Service Agent

    Há 7 dias

    Lisboa, Lisboa, Portugal jobsonboard Tempo inteiro 15 260 US$ - 20 020 US$ por ano

    Titel: Kundenservice-Held (m/w/d) Deutsch (Flexibel Rotierende Schichten + Shuttle Service) Ort: Lissabon Alcântara (Vor-Ort) Beschreibung: Suchst du nach einer dynamischen Kundenservice-Rolle in einer der coolsten Gegenden Lissabons? Wir suchen deutschsprachige Talente für ein spannendes Projekt. Diese Rolle beinhaltet rotierende Schichten von Montag bis...

  • Swedish & Danish speaking Customer Service Agents

    2 semanas atrás

    Lisboa, Lisboa, Portugal Newstel GmbH Tempo inteiro 32 000 € - 40 000 € por ano

    Swedish & Danish speaking Customer Service Agents.At Newstel Portugal, we're building a team of skilled virtual Customer Service Agents who are fluent in English plus one of the following languages:SwedishDanishThis is for an exciting new campaign.Why Join Newstel Portugal?Flexible work options: Part-time & Full-time roles available with flexible working...

  • Italian Speaking Customer Services Agent

    Há 3 dias

    Lisboa, Lisboa, Portugal Robust Solutions Tempo inteiro

    Italian Speaking Customer Services Agent -Lisbon/PortugalIn sunny and bustling Lisbon we are looking for a Native Italian speaker who is Customer Service oriented and would like to join a Multinational organization. You will have the chance to work in an international and multicultural environment with colleagues from all over the world, gain wide...

  • Customer Service Agent with German

    1 semana atrás

    Lisboa, Lisboa, Portugal Your Job Away Tempo inteiro 30 000 € - 40 000 € por ano

    Job Description: Your Job Away is a Mulltilingual Recruitment company, fully dedicated to the Portuguese MarketWe are looking for Customer Service Agent with native level of German to work in different fields (Finance, Technical, CS...). Who can fit with this offer?Candidates with good communication skills, passionate about helping others, willing to work...

  • Chinese Customer Support Agent

    Há 7 dias

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro 20 000 € - 25 000 € por ano

    Cross Border Talents is recruiting Chinese Customer Support Agents to work in Lisbon, Portugal.Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.Your mission as a Customer Support Agent is to support their...

  • Swedish & Danish speaking Customer Service Agents

    2 semanas atrás

    Lisboa, Lisboa, Portugal Newstel Worldwide Tempo inteiro 20 000 € - 40 000 € por ano

    At Newstel Portugal, We're Building a Team Of Skilled Virtual Customer Service Agents Who Are Fluent In English Plus One Of The Following LanguagesSwedishDanishThis is for an exciting new campaign.Why Join Newstel Portugal?Flexible work options: Part-time & Full-time roles available with flexible working hours.Fully remote across PortugalAccess to modern...