Customer Service Agent

2 semanas atrás

Lisboa, Lisboa, Portugal SkillMatch Solutions Tempo inteiro


Customer Service Agent

Do you thrive in a fast-paced environment where you can make a real difference?

We're looking for passionate and multilingual customer service agents to join our growing team in Lisbon, Portugal This is your chance to be part of a dynamic company that's revolutionizing mobility services around the world.

What You'll Do:

  • Be a customer champion Respond to inquiries from riders and drivers via phone, live chat, and helpdesk, ensuring a positive and efficient experience.
  • Channel your inner detective Analyze escalated cases for potential policy violations or safety concerns, making informed decisions to uphold our high standards.
  • Become a master problem-solver Handle customer complaints, identify the best solutions, and follow up to ensure their satisfaction.
  • Be a team player Collaborate with drivers and customers to gather information and resolve issues effectively, even in critical safety situations.
  • Knowledge is power Maintain a deep understanding of our services to provide top-notch support and proactive suggestions.
  • Be a data whiz Analyze situations and make informed decisions based on established policies and guidelines.
  • Confidentiality is key Maintain the highest standards of data security and customer privacy.

Why You'll Love Working Here:

  • Competitive Salary & Benefits: Earn 92.80 EUR per week during a comprehensive training program, followed by a competitive salary, including room allowance, holidays and Christmas bonuses, meal allowance, private health insurance, and a meal card. (Total salary: 12,560 EUR /year with room allowance, 14,727.84 EUR /year without)
  • Live in Lisbon Enjoy a fully furnished, company-rented apartment (including utilities) for the first 14 months. Apartments are typically 20-60 minutes from the office.
  • Welcome to Portugal We'll pick you up at the airport, help with registration, and even reimburse your initial flight expenses
  • Global Connections Enjoy a yearly complimentary two-way flight back to your home country (within the EU).
  • Unwind & Explore Take advantage of free Portuguese lessons, sports activities, cooking classes, and more
  • Work-Life Balance: Enjoy a 40-hour workweek with a rotational schedule (Monday-Sunday, 24/7) and 2 guaranteed days off per week (schedule determined by the shift manager with 4 weeks' notice).
  • Career Growth: This temporary contract has the potential for renewal and permanency

Do You Qualify?

  • Fluent in Polish and English (written and spoken)
  • Excellent customer service skills with a passion for helping others
  • Strong analytical and problem-solving abilities
  • Ability to work independently and as part of a team
  • A commitment to confidentiality and data security

Ready to Launch Your Lisbon Adventure?

Apply now The application deadline is June 17th, 2024 (applications accepted until July 15th, The hiring process includes a client application review, online language tests, and a client interview.

We look forward to hearing from you


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