Customer Support Operator with Portuguese and English

Há 16 horas

Remoto, Portugal QuadCode Tempo inteiro

About the Team

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

Currently we are seeking a dynamic and customer-focused individual to join our team as a Customer Support Operator. As a Customer Support Operator, you will play a crucial role in supporting customer inquiries.

Working schedule: 2/2 shift pattern: two consecutive day shifts (10:00 AM–10:00 PM, GMT+3), followed by two days off, then two consecutive night shifts (10:00 PM–10:00 AM, GMT+3).

Tasks
  • Answer customer inquiries via live chats and emails (no calls);
  • Provide accurate information about the products of the company;
  • Resolve cases in timely and professional manner;
  • Achieve quality and productivity targets set by the manager;
  • Perform other ad hoc tasks assigned by the manager.
Requirements
  • Fluency in Portuguese and English languages both written and verbal;
  • Previous experience on a similar position would be considerate as an advantage;
  • Customer focus personality;
  • Great communication and analytical skills.
What We Offer
  • Remote work model;
  • Competitive remuneration;
  • Friendly, enjoyable and positive environment.

With a team of 500+ creative and tech-driven people across the globe, Quadcode is the place where ideas turn into impact, where every project is a chance to grow, innovate, and make your mark.

Join us today, and let's shape the future of fintech together

Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

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