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Digital Campaign Support Specialist
2 semanas atrás
Location: Lisbon, On-site
Schedule: 24/7 rotation (Monday to Sunday), 2 rotating days off
Contract Type: 6 months
Salary: 920 EUR/month x14 months
You will provide B2B support to advertisers using the company's digital advertising products. Your main responsibilities include managing and resolving product-related issues end-to-end, offering high-quality customer support, and ensuring an excellent user experience across all interactions.
What We Offer
Work on-site at our modern Lisbon office
Base salary: 920 EUR/month (paid 14 times per year)
Complexity bonus 200 EUR/month (paid 11 times per year)
Meal allowance: 2,014.32 EUR net per year (7.63 EUR net/day)
Relocation support: Room in a shared apartment (max. 12 months) only 280/month including utilities (deducted from payslip)
Dynamic, international environment with growth opportunities
Your Key Responsibilities
Take an active role from day one by identifying opportunities to improve service delivery and user experience.
Handle and resolve full-cycle product troubleshooting and advertiser support cases via email and chat, covering technical, product, and general inquiries.
Own each case and drive resolution by collaborating with in-house Product Operations and Engineering teams.
Ensure excellent customer experience by delivering timely updates and maintaining high satisfaction across all touchpoints.
Meet service level targets, adhere to quality and productivity metrics, and contribute to Best in Class case resolution times.
Collaborate with internal technical specialists to educate advertisers on product features, functionalities, and common issues.
What Were Looking For
Languages:
French C1 or higher
English B2 minimum
Skills & Qualities:
Proven experience in managing paid digital campaigns (mandatory).
Degree in Marketing or a related field.
Professional experience in Digital Marketing.
Previous experience in a Contact Centre or service program supporting an Advertising Technology company.
Familiarity with social media products and a basic understanding of digital advertising ecosystems.
Strong customer-service orientation with excellent communication and problem-solving skills.
Ability to work effectively both independently and as part of a team.
Why Join Us?
Be part of a passionate, multilingual team supporting a major international brand. We offer you training, career development, and the opportunity to grow in one of Europes most exciting cities.
Start Date: 15 Jan 2026
