French Speaking Customer Advisor
2 semanas atrás
We are actively seeking a motivated professional to assume the position of French-Speaking Customer Advisor and integrate into our expanding team located in Lisbon. In this capacity, you will operate as the primary intermediary for clients who communicate in French, committed to providing assistance that is engaging, highly professional, and geared toward definitive problem resolution. Your main responsibilities involve addressing client queries, successfully mitigating issues, and ensuring every interaction contributes to an exceptionally positive customer experience.
Whether you currently reside within Portugal or are preparing for a move, this role offers an outstanding chance to advance your career path within a lively, international setting while residing in Lisbon—recognized as one of Europe's most attractive, sunny, and cost-effective major cities.
Key Performance Duties- Deliver responsive assistance to the French-speaking user base via telephone, electronic mail, instant messaging services (chat), and other relevant communication channels.
- Furnish precise information, systematically troubleshoot technical and service problems, and provide clear directions toward effective solutions.
- Consistently exhibit high standards of professionalism, apply genuine empathy, and prioritize achieving excellent customer satisfaction in all dealings.
- Work collaboratively with specialized internal groups to facilitate the smooth escalation and final resolution of more involved or specialized customer cases.
- Maintain meticulous records of all client contacts and interactions, ensuring accuracy within the designated Customer Relationship Management (CRM) system.
- Strictly adhere to all corporate protocols, defined service standards, and established quality assurance procedures.
- Actively contribute to a cohesive and supportive team dynamic, while proactively submitting proposals for process enhancements.
- Commit to ongoing learning regarding product developments, new service features, and organizational policies to ensure the provision of optimal service.
- Native-level proficiency in French (or a certified C1 proficiency minimum).
- Competent working knowledge of English (B2 level or higher).
- Highly effective communication skills, including the ability to clearly and efficiently articulate detailed information.
- A client-centric professional attitude, characterized by patience, empathetic listening, and strong attention to operational detail.
- Basic familiarity with computer operations and a demonstrated capacity to quickly learn new software applications.
- Must be physically capable of working on-site at our Lisbon office location.
- Possession of EU citizenship or current, valid permits/documents granting the legal right to work and reside in Portugal is mandatory.
- Prior professional history in customer support, technical assistance, service delivery, or a related client-facing domain.
- Experience utilizing CRM software or prior exposure to a high-volume contact center environment.
- Demonstrated interest in pursuing a long-term career trajectory within customer experience management or business operations.
- An appealing salary package supplemented by incentives tied to performance.
- Substantial opportunities for career advancement and professional growth within a fast-expanding global company.
- Full health and life insurance coverage provided from the initial date of employment.
- A workplace culture that is highly multicultural, friendly, and promotes mutual support.
- Comprehensive relocation assistance for successful international candidates, which includes:
- Arranging a private room within a company-managed shared apartment.
- Active support with essential local administrative procedures and paperwork.
- Personalized guidance to ensure a seamless transition and settlement into the new city.
- Fully funded initial training period and continuous access to professional development resources.
- Regular company social events, planned team-building activities, and various employee perks.
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