Empregos actuais relacionados com Customer Success Manager - Faro - Unit4

  • Customer Success Manager

    1 semana atrás

    Faro, Portugal Unit4 Tempo inteiro

    Company Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver...

  • Customer Success Manager

    3 semanas atrás

    Faro, Portugal Unit4 Tempo inteiro

    Job Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver...

  • Customer Care Agent

    2 semanas atrás

    Faro, Portugal Klass Wagen Tempo inteiro

    **Location**: Full remote work **Schedule**: Monday to Sunday divided into shifts: - **Day shift **08:00 - 20:00 (2h break); - **Night shift **12:00 - 24:00 (2h break). **What we offer**: - Salary up to 1800 gross (fixed salary + meal card + performance bonuses); - Work equipment; - Training & team buildings; - Health insurance at discounted price; -...

  • Client Service Manager

    2 semanas atrás

    Faro, Portugal Shiji Group Tempo inteiro

    Job DescriptionThe Client Service Manager role is focused on identifying and coordinating new service requirements and taking ownership of any opened property issues post installations. It is a crucial role in a rapidly growing Hospitality business, with real autonomy to drive improvements in the service that clients receive. The role will maintain excellent...

  • Client Service Manager

    1 semana atrás

    Faro, Portugal Shiji Group Tempo inteiro

    Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement,...

  • Leisure Sales Manager

    2 semanas atrás

    Faro, Portugal NAU Hotels & Resorts Tempo inteiro

    **Highgate**, in Portugal, manages 14 hotel units and is committed to providing excellent service to all customers, at all times. At Highgate, we support an environment of excellence, transparency and intelligence, nurturing our employees to a level of autonomy within the company. Employee growth is our priority, and we provide the tools and opportunities to...

  • Banqueting Manager

    2 semanas atrás

    Faro, Portugal Marriott International Tempo inteiro

    **JOB SUMMARY** Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training...

  • Account Manager

    2 semanas atrás

    Faro, Portugal Findhu Tempo inteiro

    We are looking for an Account Manager, who identifies manages, and acquires key potential customers for products and services related to our client market. Coordinates the delivery of these products and services to optimize customer satisfaction and account profitability. **Your skills?** - Higher education preferably in the field of Engineering. -...

  • Account Manager

    Há 6 dias

    Faro, Portugal Findhu Tempo inteiro

    We are looking for an Account Manager, who identifies manages, and acquires key potential customers for products and services related to our client market. Coordinates the delivery of these products and services to optimize customer satisfaction and account profitability. **Your skills?** - Higher education preferably in the field of Engineering. -...

  • Partnership Manager

    Há 4 dias

    Faro, Portugal Lumon Tempo inteiro

    **Who are we?** Lumon is a leading foreign exchange and international payments company which enables effortless overseas payments by uniting people, technology & expertise. We are passionate about what we do, as we believe helping people and companies achieve their goals is more valuable than just moving their money. **Life at Lumon** People are always at...

Customer Success Manager

2 semanas atrás

Faro, Portugal Unit4 Tempo inteiro
Company Description

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

Job Description

We are looking for a passionate and proactive Customer Success Manager (CSM) to join our dynamic Source-to-Contract (S2C) Customer Experience team. In this role, you will be the trusted advisor to our S2C customers, driving satisfaction, adoption, and long-term value realization from our Source-to-Contract solution. You'll work closely with clients across various industries, helping them achieve their business goals through strategic advice, best-practice guidance, and a deep understanding of their needs.

This is a high-impact role where you'll manage all aspects of the customer lifecycle ensuring a seamless and value-driven customer experience. You can work from anywhere inside of Portugal or Poland.

This is a high-impact role where you will oversee the entire customer lifecycle, ensuring a seamless, value-driven experience at every stage. It also offers full flexibility to work remotely from anywhere within Portugal or Poland.

What will you do

  • Own the Customer Journey: Design and execute tailored customer success plans (CSPs) that align with each client's strategic goals and drive measurable outcomes.
  • Drive Value Realization: Help customers unlock the full potential of our solutions by promoting feature adoption, usage expansion, and digital maturity.
  • Be the Voice of the Customer: Gather and analyze feedback to advocate for customer needs internally and influence product and service improvements.
  • Lead Strategic Conversations: Conduct regular business reviews with C-level executives and key stakeholders to assess progress, identify opportunities, and align on future goals.
  • Enable Change Management: Guide customers through change initiatives, challenging them to adopt best practices and innovative approaches.
  • Identify Growth Opportunities: Collaborate with Account Managers to uncover and drive upsell and cross-sell opportunities.
  • Resolve Issues Proactively: Act as the primary point of contact for escalations, ensuring swift resolution and continuous improvement.
  • Collaborate Cross-Functionally: Work closely with Sales, Product, Support, and Professional Services to deliver a seamless customer experience.
Qualifications
  • Proven experience in a Customer Success, Account Management, or SaaS client-facing role.
  • Fluent in English and Spanish (verbal and written) - additional languages (e.g., French) are a plus.
  • Bachelor's or Master's degree in Business, Supply Chain, Procurement, Economics, or a related field is preferred.
  • Possesses knowledge of Procurement/Sourcing (Source-to-Contract (S2C), Procure-to-Pay (P2P), Source-to-Pay (S2P)) or demonstrates a strong interest in learning about these areas.
  • Strong relationship-building skills with a high emotional IQ and a customer-first mindset.
  • Ability to lead through influence, build trust, and drive change across diverse stakeholders.
  • Excellent communication and presentation skills, with the ability to engage senior executives and cross-functional teams.
  • Analytical mindset with the ability to interpret data, identify trends, and translate insights into actionable strategies.
  • Proficiency in tools such as Microsoft Office (Excel, PowerPoint) and familiarity with customer engagement platforms.
  • Self-driven, adaptable, and comfortable working both independently and collaboratively in a fast-paced environment.
Additional Information

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We're a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities.

Grow with us

At Unit4, we offer:

  • A culture built on trust - giving you the freedom and autonomy to be successful;

  • Balance - with our uncapped time off policy, remote working opportunities, and Global Wellbeing Days when the whole company can switch off and prioritize well-being;

  • Talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry;

  • A commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet;

  • A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

Our commitment to you

Unit4 is committed to ensuring equal opportunity for everyone - together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees. We consider all candidates on their ability to do the job required and welcome the unique contributions each individual can bring to Unit4. We know that diversity of race, ethnicity, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, and physical ability brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. That's why we make our hiring decisions solely based on skills, qualifications, and our current business needs.