Customer Service Representative – Insurance

3 semanas atrás

Lisboa, Lisboa, Portugal PerceptaLyn Tempo inteiro

Location:
Lisbon, Portugal

Work Model:
On-site

Start Date:
8 January 2026

Working Schedule

  • Monday to Friday (including bank holidays)
  • Rotational shifts between 07:30 – 20:00
  • Weekends off

Contract Type

  • Fixed-term contract (CDD – 6 months)

Role Overview

  • We are looking for a German-speaking Customer Service Representative to join an international insurance project in Lisbon. In this role, you will support German-speaking customers by handling inquiries related to insurance policies, claims, and general account support while ensuring a high level of service quality and compliance.

Key Responsibilities

  • Provide customer support via phone, email, and/or chat in German and English
  • Assist customers with insurance-related inquiries, policy information, and basic claims support
  • Accurately document customer interactions and update internal systems
  • Follow internal guidelines, procedures, and compliance requirements
  • Ensure high customer satisfaction by delivering clear and professional communication
  • Meet individual and team KPIs related to quality, productivity, and customer satisfaction
  • Collaborate with internal teams to resolve complex cases when needed

Requirements

  • Fluent German (C1 or native level)
  • Good command of English for internal communication
  • Previous experience in customer service (insurance experience is a plus, not mandatory)
  • Strong communication and problem-solving skills
  • Ability to work in rotational shifts within business hours
  • Attention to detail and a customer-oriented mindset
  • EU citizenship or a valid work permit for Portugal

Compensation & Benefits

  • Base Salary: 1,100 € (paid over 14 months)
  • Performance Bonus: 100 € (paid over 12 months)
  • Complexity Allowance: 100 € (paid over 11 months)
  • Meal Allowance: 7.63 € per day
  • Health Insurance: since day 1 (free after 6 months of contract.)
  • Paid training
  • Stable Monday–Friday schedule with weekends off
  • International working environment in Lisbon

Accommodation – The Game Changer

  • Immediate access to a shared apartment (private room) upon arrival
  • All utilities included
  • Fixed cost of €280/month, deducted directly from your payslip
  • No deposit, agency fees, or upfront rental costs

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