Claims Management Specialist

Há 5 dias

Braga, Braga, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

Position Snapshot


Location: Lisbon/Braga (Portugal) 
Company: Nestlé Business Services (NBS)
Full-time/Hybrid Work – 2 days per week at the office (aligned with our current Policy)
Fluent in German and English


About us


Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS 

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.


Position Summary

For our NBS Order to Cash (O2C) department, we are currently looking for a Claims Management Specialist - German Speaker. Reporting to Claims Management Lead Specialist, this professional will be responsible for analyzing and solve claims and deductions raised by different stakeholders.

A day in the life of... 

Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible;Analyse and check KPls on quality of services provided and present during Daily Operational Reviews (DOR's); Participate in KPls trends (SLAs), root cause analysis of mistakes/errors and problem solving.

What will make you successful 

Degree in Business, Finance, Economics or similar preferred but not essential;Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules);Fluent in GermanAdvanced English level;Good computer skills, including Microsoft Office applications - Strong Excel knowledge is mandatory;Good problem solving and analytical skills;Positive Thinking, willingness to learn and Team Player attitude required;Good Organization and Prioritization skills to be able to cope with a fast pace environment;Strong work ethic and Respectfulness required.

What we offer 

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you:

  • Development of expertise in Nestlé's Shared Services Business
  • Immersion in a culturally diverse team
  • Local and International Exposure
  • Flexible working environment
  • Engagement and wellbeing activities
  • Competitive salary and annual bonus according to your performance
  • Meal Allowance Card
  • Flex Benefits - At NBS you can chose what benefits are more suitable for you
  • Make part of the Nestlé Club and get discount in several partners
  • Free coffee (and good coffee) at the office.
  • Company equipment according to professional needs
  • E-learning courses and training program to get you where you aim to be
  • Career progression and possibilities for International Career

  • Consultant, Tax Reclaim

    1 semana atrás

    Braga, Braga, Portugal Ryan Tempo inteiro

    Why Ryan?Competitive Compensation and BenefitsHome Office StipendBusiness Connectivity Reimbursement (Phone/Internet)Gym Membership or Equipment ReimbursementLinkedIn Learning SubscriptionFlexible Work EnvironmentTuition Reimbursement After One Year of ServiceAccelerated Career PathAward-Winning Culture & Community OutreachThe Consultant is a position that...

  • Customer Service Specialist

    1 semana atrás

    Braga, Braga, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    Position SnapshotLocation: BragaCompany: Nestlé Business Services Full-time / Hybrid modeFluent in Portuguese and EnglishAbout Us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers...

  • Python Tester

    2 semanas atrás

    Braga, Braga, Portugal Bosch Tempo inteiro

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.With over 300 specialized associates and around 15 nationalities,...

  • Cycle Test Engineer

    2 semanas atrás

    Braga, Braga, Portugal Bosch Tempo inteiro

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.With over 300 specialized associates and around 15 nationalities,...

  • Requirements Engineer

    2 semanas atrás

    Braga, Braga, Portugal Bosch Tempo inteiro

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.With over 300 specialized associates and around 15 nationalities,...

  • Hardware Test Infrastructure Engineer

    2 semanas atrás

    Braga, Braga, Portugal Bosch Tempo inteiro

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.With over 300 specialized associates and around 15 nationalities,...

  • Software Infrastructure – Test and Automation Engineer

    2 semanas atrás

    Braga, Braga, Portugal Bosch Tempo inteiro

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.With over 300 specialized associates and around 15 nationalities,...

  • Embedded Software Engineer

    Há 3 dias

    Braga, Braga, Portugal Bosch Tempo inteiro

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.With over 300 specialized associates and around 15 nationalities,...

  • DevOps Cloud Engineer

    Há 3 dias

    Braga, Braga, Portugal Bosch Tempo inteiro

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.With over 300 specialized associates and around 15 nationalities,...

  • Cloud Operations Engineer

    2 semanas atrás

    Braga, Braga, Portugal Bosch Tempo inteiro

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.With over 300 specialized associates and around 15 nationalities,...