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Application Support AS400

2 semanas atrás


Lisboa, Lisboa, Portugal act digital EMEA - Alter Solutions Tempo inteiro

Main Tasks:


• Provide L1/L2 support to application, system and batch related issues on the respective AS400 [ primary] , Unix/Windows [secondary] environments used by the different domains in Wealth Management


• Monitor Production batches and infra components.


• Ensure batch related issues are attended and resolved on time


• Escalate timely to Head of APS on possible risks, escalation matters and management issues


• Adhere to Service Level objective target and roadmap.


• Review and create application Support knowledge articles.


• Ensuring that all production deliverables are aligned with bank standards and best practices.


• Identify and propose automation wherever possible to improve system availability, productivity, and performance

Technical Skills:


• AS400 and Unix troubleshooting skills


• Strong knowledge on SQL queries, data analysis


• Familiar with Production support tools like ServiceNow and JIRA is a plus


• Core Banking (Olympic / Transact / others)


• ITIL