Customer Service Representative

Há 1 semana

Lisbon, Portugal Concentrix Portugal Tempo integral

Grátis com e-mail ou Google

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If you're looking to grow and be inspired, as aCustomer Service Representative in Lisbon, Portugal (On-Site)you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role As aCustomer Service Representative, you will:

Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status

Review the reported issues within agreed turnaround times and standards of quality

Escalate issues to our client in accordance with the MSA and this SOW on knowledge base

Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points

Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

Your qualifications Concentrix is a great match if you:

Are fluent, verbal and written in German (C1)

Are fluent, verbal and written in English (B2)

Have minimum education qualification of college degree or an equivalent diploma

Have strong understanding of e-commerce

Have experience working with call center (voice and non-voice) and service industry

Are available for 24/7 rotating shifts

Have the ability to work as a team member, as well as independently

Are fluent with any social media products usage and basic understanding of digital advertising

What's in it for you In this role, we offer benefits that help you support your unique lifestyle:

Competitive salary (base and additional bonuses)

Central location in Lisbon,Portugal

Bring-a-friend (referral) bonus opportunities

Full paid training on the company and the project you'll be working on

Career development programs

Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Customer Service Representative

Guarde esta oferta e mantenha a sua pesquisa organizada

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Customer Service Representative

Guarde esta oferta e mantenha a sua pesquisa organizada

Vagas similares em Lisbon

Cidades principais