Research Scholarships of Research Initiation for the scientific area of Sistemas de informação

Organisation/Company Instituto Superior Técnico Department Direção de Recursos Humanos Research Field Engineering » Computer engineering Researcher Profile First Stage Researcher (R1) Positions Undergraduate Positions Application Deadline 11 Nov 2026
- 23:59 (Europe/Lisbon) Country Portugal Type of Contract Not Applicable Job Status Not Applicable Offer Starting Date 5 Nov 2026 Is the job funded through the EU Research Framework Programme? Not funded by a EU programme Is the Job related to staff position within a Research Infrastructure? No Offer Description

Scientific Advisor: Alexandre Paulo Lourenço Francisco (ist14152) Organic Unit: User Liaison Area Scholarship Theme: Research and development of methodologies to optimize IT support services for users. Duration: 6 months Maximum Duration Including Renewals: 12 months Objectives Develop new methodologies that allow optimizing the presential and remote user support services provided by IT services to members of the IST community.

Work Plan The activities to be developed will consist of research and development of new methodologies that allow optimizing the presential and remote support services provided by DSI to IST users.

In this context, the scholarship holders should start by familiarizing themselves with the following platforms: Fénix, DOT, Sotis, Drive, wiki MoinMoin and Request Tracker system, from the user's perspective; configuration of some DSI services on users' computers (e.g. "eduroam" network, printing services, VPN, among others, software installation). The scholarship holders will implement new user service methodologies, using IVR telephone systems, Chat services, and especially the ticket system, through which they should study and implement the use of several functionalities such as the "KnowledgeBase" integrated in the ticket system, and the concept of using "Articles" to create libraries of pre-prepared responses.

Participation in various projects may involve diagnose, process development, evaluation and documentation. Admission Requirements Students who are attending the 1st cycle or 2nd cycle of studies. Must be able to communicate in Portuguese and English, not only orally, but also in reading and writing comprehension, and are able to interact with users for presential and remote support with a moderate attitude and ability to solve technical problems. Must be able to learn how to use new applications and information systems, from the user's perspective, to assist in detecting usability problems.

Additional Information

Eligibility criteria

Admission Requirements Students who are attending the 1st cycle or 2nd cycle of studies. Must be able to communicate in Portuguese and English, not only orally, but also in reading and writing comprehension, and are able to interact with users for presential and remote support with a moderate attitude and ability to solve technical problems. Must be able to learn how to use new applications and information systems, from the user's perspective, to assist in detecting usability problems. Selection process

Contest Evaluation Method(s) Curricular evaluation weighted to 30% on a scale of 20 points. Individual interview weighted to 70% on a scale of 20 points. The minimum final grade needed for admission is 10 points. Conditions for the Contest Evaluation The selection methods to be used will be as follows: In the first stage, 6 candidates may be selected based on their CVand motivation letter. Candidates selected in the first phase will then be classified through an individual interview.

Composition of the Selection Jury Jury President: Alexandre Paulo Lourenço Francisco (ist423755) Jury Members: Carolina de Abreu e Magalhães Ferreira (ist423755); Jorge Daniel Sequeira Matias (ist24518). Substitute Jury Members: Simão Pedro Patrício da Silva (ist155972); Nuno Alvaro Rodrigues Tavares (ist168000). In case the president of the jury is unable to preside, they will be replaced by one of the jury members