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About the role Walleu is looking for a Customer Support Specialist with strong e-commerce experience to help us scale and optimize our customer support operations.This role is ideal for someone who understands that great customer support is not only about answering tickets but about building efficient processes, improving response times, and delivering a consistent customer experience across multiple markets. Responsibilities Manage and respond to customer inquiries across multiple channelsWork daily with Intercom and Gorgias to handle tickets and conversationsOptimize customer support workflows, automations, and macrosMonitor and improve key support metrics (response time, resolution time, CSAT)Collaborate with internal teams to resolve customer issues efficientlyContribute to the continuous improvement of customer experience processes Requirements Proven experience in e-commerce customer supportStrong hands-on experience with Intercom (required)Experience with Gorgias or similar customer support platformsExperience optimizing and scaling customer support operationsStrong communication skills in EnglishOrganized, proactive, and process-oriented mindsetExperience working with multi-market or international ecommerce operations is a plus What we offer Hibrid or remote workA growing ecommerce project with real impactAutonomy to propose and implement improvementsA dynamic and results-driven team
