Systems administrator

We are looking for a Senior IT Support and Systems Administrator to provide second-line support and systems administration in a hybrid environment based in Trofa.

WHAT YOU WILL DO

Analyse and resolve complex second-line incidents related to networks, operating systems and corporate applications.

Install, configure and maintain workstations, printers, peripherals and mobile devices.

Manage user accounts, permissions and access controls.

Administer and monitor physical and virtual servers.

Support Windows and Linux operating systems across desktop and server environments.

Implement security policies and contribute to access control practices.

Manage backups, recovery procedures and disaster recovery activities.

Monitor system performance, analyse logs and report on operational indicators.

Apply software updates, vulnerability corrections and security patches.

Provide second-level technical support for infrastructure incidents and problems.

Document procedures, configurations and technical solutions.

Participate in infrastructure improvement initiatives and new system implementations.

Collaborate with infrastructure and security teams to improve support processes.

WHAT WE ARE LOOKING FOR

Senior experience in IT support, systems administration or similar infrastructure roles.

5 to 10 years of experience in comparable technical environments.

Technical or higher education in Computer Science, Computer Engineering or a similar area is valued.

Ability to work autonomously on complex support and infrastructure topics.

Strong troubleshooting mindset and attention to operational continuity.

Collaborative, responsible and solution-oriented approach.

Professional working proficiency in Portuguese.

Intermediate working proficiency in English.

Availability to work on-site in Trofa three days per week.

Availability to start within 30 to 60 days.

TECHNICAL SKILLS

Second-line IT support

Windows Desktop

Windows Server

Microsoft 365

Active Directory

Exchange

TCP/IP

DNS

DHCP

Remote support tools

ITSM tools

TeamViewer

ServiceNow

AWS

Backup and disaster recovery

Log analysis and performance monitoring

Vulnerability management and patching

Access control and security policy implementation

Cybersecurity best practices

NICE TO HAVE

macOS knowledge

Experience with infrastructure improvement projects

Knowledge of ISO/IEC 27001-aligned information security practices

JOB LOCATION Porto, Portugal

WORKPLACE TYPE Hybrid

WHAT WE OFFER

Private health insurance from day one, with optional family extension.

Confidential mental health support through dedicated professional services.

Continuous learning, training and certification support throughout your journey.

Flexibility whenever the role and project context allow it.

Childcare vouchers and practical family support measures.

Community moments, shared milestones and close leadership presence.

A culture based on ownership, impact, Honesty, Mutual Support and Agility.

Opportunities to strengthen knowledge in information security, quality management and cybersecurity best practices.

EQUAL OPPORTUNITY Hexa is committed to equal opportunity and inclusive recruitment, aligned with the principles of the Portuguese Diversity Charter. We welcome different backgrounds, perspectives and experiences, and assess applications based on competencies, potential and role requirements.

HEXA LIFE

At Hexa, we are Builders. We contribute with ownership, learn continuously and support each other across projects, teams and geographies. We value honest communication, mutual support and agility, creating an environment where people are encouraged to make an impact with quality, trust and responsibility.