Team Manager

Job Summary/Purpose overachievement, and ensuring an exceptional client experience. Your dedication as a passionate Brand Ambassador will represent Prada's core values while maintaining the utmost commitment to our Client Promise.

Responsibilities

Leadership and growth: Take ownership of guiding, nurturing, and developing your team to their fullest potential while inspiring a culture of excellence, teamwork, and growth

Performance Excellence: Drive your team to exceed KPI targets while contributing to the overall success of the store (setting goals and managing individual performances)

Performance Conversations: Collaborate with the Store Manager/Director to conduct regular performance discussions, analyze results, and create actionable plans.

Feedback and Development: Motivate and support your team with consistent feedback and coaching, ensuring a seamless client experience by identifying individual development needs and partnering with Retail Trainers to tailor development plans

Client Centric & Product Training: Train your team on all aspects concerning Client Journey, clienteling, storytelling and product knowledge to allow them to meet and exceed business goals

Talent Acquisition: Participating in identifying, recruiting and onboarding talents in collaboration with the Store Manager

Positive Work Environment: Lead by example by creating a positive and harmonious work environment, ensuring cooperation within the team and between store leadership

Job Summary/Purpose As a Team Manager, you will play a pivotal role in driving our store's success by prioritizing team management and development. Your primary responsibilities include leading, training, and coaching your team, proactively driving sales goal overachievement, and ensuring an exceptional client experience. Your dedication as a passionate Brand Ambassador will represent Prada's core values while maintaining the utmost commitment to our Client Promise.

Responsibilities Team Management:

Leadership and growth: Take ownership of guiding, nurturing, and developing your team to their fullest potential while inspiring a culture of excellence, teamwork, and growth

Performance Excellence: Drive your team to exceed KPI targets while contributing to the overall success of the store (setting goals and managing individual performances)

Performance Conversations: Collaborate with the Store Manager/Director to conduct regular performance discussions, analyze results, and create actionable plans.

Feedback and Development: Motivate and support your team with consistent feedback and coaching, ensuring a seamless client experience by identifying individual development needs and partnering with Retail Trainers to tailor development plans

Client Centric & Product Training: Train your team on all aspects concerning Client Journey, clienteling, storytelling and product knowledge to allow them to meet and exceed business goals

Talent Acquisition: Participating in identifying, recruiting and onboarding talents in collaboration with the Store Manager

Positive Work Environment: Lead by example by creating a positive and harmonious work environment, ensuring cooperation within the team and between store leadership

Client & Business Development:

Optimized Sales Floor Management: Ensure that business opportunities are maximized through efficient sales floor management, maintaining a visible and consistent presence for your team

Client Experience: Lead and inspire your team to deliver a superior client experience, adhering to all Client Journey principles to foster long-term client relationships

CRM and Clienteling: Contribute to enhancing store performance through CRM and clienteling led initiative (training Client Advisors across all clienteling steps including data collection, client outreach, private appointments, re-purchases, VIC engagement and retention)

Client Base Expansion: Proactively identify opportunities to engage with new clients (prospects) to expand the store's client base

After Sales: Ensure to provide to clients a unique experience including the after sale process that is an additional service the company provides to maintain items longevity and quality throughout the years. Having clients in the store is always an opportunity increase loyalty and maximize business opportunities.

Product Care & Respect of Corporate Guidelines:

Exemplary Product Care: Lead by example, ensuring that the team operates with the highest level of care and respect for the product

Policy Adherence: Ensure strict compliance with all policies and procedures, providing support to the team in daily operational tasks

Category Performance:

Performance Monitoring: Monitoring the performance of assigned categories, actively proposing action plans to achieve targets

Collaborative Feedback: Collaborate with Retail Merch