Dutch-speaking Customer Service – Lisbon or Porto
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Job Description: Dutch-speaking Customer Service – Lisbon or Porto Lisbon or Porto, Portugal
Key information
Work model: On-site (hybrid options in selected Porto teams)
Languages: Dutch and English
Schedule: Full-time, 40 hours per week, shift-based
Salary: Competitive salary plus project bonuses
Relocation: Full relocation package for candidates moving to Portugal
Start dates: November 2026 to January 2027
About the location Lisbon is one of Europe's most fascinating cities: the City of the Seven Hills on the river Tagus, just 15 km from the Atlantic Ocean, with beautiful beaches, a lively cultural scene and a large international community. Porto, in the north, is a vibrant coastal city known for its historic centre and relaxed pace of life. On average, the cost of living in Portugal is around 20% lower than in the Netherlands or Belgium.
About the position Join one of the world's leading customer experience companies, with more than 14,500 employees from over 100 countries in Portugal. You will support Dutch-speaking customers of leading international brands in areas such as technology, social media, e-commerce, consumer products, medical devices and mobility. Depending on the project, your role may include customer service, technical support, content moderation or sales.
Responsibilities
Support Dutch-speaking customers by phone, email and chat
Answer questions, solve problems and guide customers to the right solution
Handle requests about products, orders, accounts or technical issues, depending on the project
Document every interaction accurately in the CRM system
Maintain high quality and customer satisfaction standards
Requirements
Native or fluent Dutch
English at B2 to C1 level, depending on the project
EU citizenship or a valid work permit for Portugal
Completed secondary education
Willing to live and work in Portugal for at least 6 months
Available full-time and open to shift rotations
Customer service experience is a plus, but not required
What we offer
Competitive salary plus project bonuses
Paid training before you start (1 to 4 weeks)
12-month contract, renewable, with the possibility of a permanent contract
Flight to Portugal covered
Airport pick-up on arrival
Furnished room in a shared company apartment in the greater Lisbon area, with all bills, Wi-Fi and TV included (for candidates living more than 100 km away)
Full support with immigration registration, social security, tax number and opening a bank account
Annual return flight home within the EU after 12 months
Free private health insurance after contract signature
Real career growth: around 85% of managers started in customer service
Free social and sports activities, online language courses and a discount network
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