Debug in French, Live in Porto: Helpdesk Support Technician
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Imagine this: you start your shift remotely, a user opens a ticket in French, and you find the root cause of the application error before your coffee gets cold.
A typical day
Receive support requests through tickets and chat
Join video calls with users who need level-3 help
Analyse errors and test fixes using tools like Postman and MySQL
Document what you learn and suggest improvements
You're a match if you have
Native-level French and English B2
MySQL, Postman, Slack and MS Office skills
Curiosity, creativity and a willingness to learn
Details:
Rotating Monday to Friday shifts (08:00–17:30), mostly remote, with one office day per quarter in the Porto area. nada.boukouyen@cbtalents.org – French Helpdesk T3 – Porto