Debug in French, Live in Porto: Helpdesk Support Technician

Há 6 dias

Porto, Portugal Cross Border Talents Tempo integral

Imagine this: you start your shift remotely, a user opens a ticket in French, and you find the root cause of the application error before your coffee gets cold.

A typical day

Receive support requests through tickets and chat

Join video calls with users who need level-3 help

Analyse errors and test fixes using tools like Postman and MySQL

Document what you learn and suggest improvements

You're a match if you have

Native-level French and English B2

MySQL, Postman, Slack and MS Office skills

Curiosity, creativity and a willingness to learn

Details:

Rotating Monday to Friday shifts (08:00–17:30), mostly remote, with one office day per quarter in the Porto area. nada.boukouyen@cbtalents.org – French Helpdesk T3 – Porto