French Speaking Customer Support Specialist | Porto
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Amajor European telecommunications provider, delivering mobile, broadband, and digital connectivity services to millions of customers, is expanding its customer experience team in Porto. We are currently looking for a French-speaking Customer Support Specialist to assist customers with telecom services, subscriptions, and technical inquiries while ensuring a high-quality customer experience. This role is ideal for candidates who enjoy problem-solving, customer interaction, and working in a fast-paced international environment.
What You'll Do
Support French-speaking customers via phone and digital channels Assist with telecom product inquiries, subscriptions, billing, and service usage Troubleshoot basic technical issues related to mobile and internet services Ensure accurate documentation of customer interactions in internal systems Deliver a professional and solution-oriented customer experience Candidate Profile
C2 French (mandatory) Fluent English for internal communication Strong communication and problem-solving skills Customer-oriented mindset Ability to work in a structured support environment Work Authorization Requirements
Candidates must already have: Portuguese Residence Card Additionally, valid Portuguese work documentation is required: NIF (tax number) NISS (social security number) No relocation support — candidates must already live in or near Porto. Base
salary:
€1,020 gross × 14 months Guaranteed bonus:€100 gross/month during the first 3 months (or more based on performance) Meal allowance:€9.60/day (net, meal card) Public transport reimbursement:up to €40/month Welcome bonus:€150 gross paid in the 4th month #J-*-Ljbffr
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