Project Manager

As a Project Manager, you will own the end-to-end project lifecycle for both new client implementations and ongoing initiatives on our in-house LMS platform. You'll be the primary point of contact for clients, coordinating across engineering, product, sales, and business teams to ensure seamless project execution and exceptional client satisfaction. Key Responsibilities Client & Stakeholder Management Serve as the primary liaison for new B2B clients and customers throughout the project lifecycle Build and maintain strong relationships with client stakeholders at various levels Conduct regular status meetings, presentations, and demos to keep stakeholders informed Manage client expectations and negotiate scope, timelines, and resource allocation Gather and document client requirements, translating business needs into technical specifications Project Management Lead end-to-end project planning, execution, monitoring, and closure for Open edX implementations Develop detailed project plans, including timelines, milestones, resource allocation, and risk management strategies Coordinate multiple concurrent projects across different client accounts and internal initiatives Manage project budgets, track expenses, and ensure profitability targets are met Identify and mitigate project risks, issues, and dependencies proactively Cross-functional Coordination Work closely with engineering teams to ensure technical feasibility and timely delivery Collaborate with product teams to align client requirements with product roadmap Partner with sales teams during pre-sales activities and proposal development Coordinate with business teams on commercial aspects and contract management Facilitate communication and remove blockers across all teams Reporting & Documentation Maintain comprehensive project documentation including requirements, specifications, and change logs Provide regular status reports to internal leadership and client stakeholders Track and report on key project metrics including progress, budget, quality, and risks Document lessons learned and contribute to continuous process improvement Maintain project artifacts in relevant tools and systems Agile/Scrum Practices Facilitate agile ceremonies including sprint planning, daily standups, retrospectives, and sprint reviews Manage product backlogs and ensure proper prioritization of user stories Track sprint velocity and team capacity to support realistic planning Coach teams on agile best practices and continuous improvement Experience 5+ years of project management experience in technology or software development environments Proven track record of successfully delivering complex technical projects from inception to completion Experience managing B2B client relationships and stakeholder engagement Experience working with distributed or remote engineering teams Demonstrated ability to manage multiple projects simultaneously Skills Strong understanding of software development lifecycle (SDLC) and agile methodologies Excellent communication skills with ability to interact with technical and non-technical audiences Strong problem-solving and critical thinking abilities Proven stakeholder management and negotiation skills Ability to work in a fast-paced environment and adapt to changing priorities Strong organizational skills and attention to detail Education Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field (or equivalent experience) Preferred Qualifications Scrum Master certification (CSM, PSM) or equivalent agile certification PMP, PRINCE2, or other project management certification Prior experience with Learning Management Systems (LMS) or EdTech platforms Experience with LMS integrations (SAML, OAuth, LTI, xAPI, etc.) Understanding of cloud infrastructure (AWS, Azure) and DevOps practices Experience with project management tools (Jira, Asana, Monday.Com, MS Project) Background in technical pre-sales or solution architecture Experience in managing enterprise-level implementations Technical Knowledge (Good to Have) Knowledge of API integrations and web services Familiarity with software deployment processes and version control systems Understanding of database concepts and data migration strategies Awareness of security and compliance requirements in educational technology What You'll Be Working On New Open edX platform implementations for enterprise and B2B clients Platform customizations including themes, XBlocks, and feature development Third-party system integrations (SSO, content libraries, proctoring, analytics) Platform upgrades and migration projects (e.G., version upgrades from Quince to Sumac) In-house LMS enhancements and new feature rollouts Multi-region deployments and localization projects Key Success Metrics On-time and within-budget project delivery Client satisfaction scores and retention rates Successful project handoffs and client onboarding Team velocity and productivity improvements Quality of project documentation and reporting Stakeholder feedback and engagement levels