French-Speaking Customer Care Specialist
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Location:
Guimarães, Portugal Work Model:
On-site initially, with potential hybrid/remote flexibility Working Hours:
40 hours per week | Rotating shifts
Are you fluent in French and passionate about helping customers? This could be your next career move
Join an international customer service team supporting a growing project in the
energy sector , where you can strengthen your skills and explore opportunities for career development.
What You'll Do
Assist customers with enquiries by phone and through back-office channels
Understand customer needs and recommend suitable solutions
Manage complaints and objections with a professional approach
Contribute to sales-related activities when required
Navigate digital platforms and customer service systems efficiently
What We're Looking For
French proficiency at C1 or C2 level
Strong communication and problem-solving skills
Confidence using computers and digital applications
A customer-oriented attitude and willingness to learn
Previous experience in customer support, sales, or call centres is a plus
Flexibility to work rotating shifts
Current residence in Portugal is required; relocation support is not available
What's Included?
Paid training and an employment contract from day one of training
Competitive salary package and attendance bonus
Opportunities for professional growth
Modern workplace and a supportive team
Potential remote work after 3-4 months, depending on performance
Discounts and special offers through partner brands
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