Italian-Speaking Customer Service Specialist
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Italian-Speaking Customer Service Specialist
Lisbon, Portugal Salary & Accommodation
Option 1 – Accommodation Included €1,059 gross per month Free company accommodation Private bedroom in a shared company apartment Option 2 – Higher Salary €1,391 gross per month No accommodation included Language: Italian + English Industry: Banking / Customer Experience Looking for an exciting opportunity abroad? Join a leading international organisation in Lisbon and become part of a dynamic customer operations team supporting Italian-speaking customers. As an Italian-Speaking Customer Service Specialist, you will be the first point of contact for customers, providing professional and empathetic support through phone, email, and chat. You will help customers resolve a wide range of banking-related queries while ensuring an excellent customer experience.
What You'll Do
Handle customer enquiries via phone, email, and live chat Resolve customer issues efficiently, aiming for first-contact resolution Take ownership of customer cases from start to finish Handle complex enquiries while providing fair and appropriate solutions Support fraud investigations, disputes, chargebacks, and complaints Identify and appropriately support vulnerable customers Follow established processes, policies, and risk procedures Build trust and maintain strong customer relationships Work collaboratively with colleagues and share knowledge Support and coach team members when required Adapt quickly to changing customer and business needs Learn and use new systems, tools, and processes effectively What We're Looking For
We're looking for someone who: Is fluent in Italian and has good English communication skills *Minimum 1 year experience in bank, financial or Insurance industry, (8 months negotiable) to start on 29/10/2026. Client has a signing bonus (SB) of €1000 upon contract signature plus a loyalty bonus (LB) of €500 after six months Has excellent verbal and written communication skills Demonstrates empathy, patience, and a customer-focused approach Is confident handling difficult or complex customer situations Can make sound decisions while following policies and procedures Is resilient, independent, and comfortable working in a fast‐paced environment Has strong attention to detail and a risk-aware mindset Works well as part of a multicultural team Is adaptable and willing to learn new systems and processes Has experience with Slack, Google Workspace (G Suite), or similar tools Salary & Accommodation
Option 1 – Accommodation Included €1,059 gross per month Free company accommodation Private bedroom in a shared company apartment Option 2 – Higher Salary €1,391 gross per month No accommodation included Is fluent in Italian and has good English communication skills Has excellent verbal and written communication skills
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