Frontline App Support Specialist — Lisbon, Hybrid
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ITDS in Lisbon is seeking an Application Support specialist to help keep business-support applications running smoothly. You will handle inbound tickets, perform L1 resolution, and route complex issues to L2/L3. This role is hybrid with 2 days in the office per week. Experience with ServiceNow is essential; MoveWorks or other knowledge-base tools are a strong plus. You will operate in English, ensuring timely responses within SLA guidelines.