IT Helpdesk Support
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Randstad is the global leader in human resources solutions and employment services. With over 65 years of experience in the market, we act as a strategic partner for both talent and companies. Operating in more than 39 markets globally, we contribute to developing the world of work. We are looking to hire an IT Support Technician for a leading client in the retail sector.
Responsibilities:
Ensure operational and application support for Parfois stores (Portugal, Spain, France, Italy, Poland, Switzerland, Mexico); Rapidly resolve or
escalate
critical incidents that impact sales; Provide 1st-line support (phone, email, portal, chat) for reported incidents and requests; Manage access and credentials for store employees; Promote continuous improvement of Information Systems processes and procedures regarding the IT infrastructure of Parfois stores.
Qualifications:
Minimum 12th-grade education / high school diploma (preferably from a professional technical course); Experience supporting store hardware and software (POS, payment terminals, receipt printers, scanners, tablets); Knowledge of networks and connectivity (VPNs, routers, internet troubleshooting); Familiarity with ERP/retail systems (SAP Retail, Oracle, Dynamics, or equivalent); Multilingual (ideally Portuguese, Spanish, and English; other languages relevant to the operation are a plus); Internal customer orientation with clear and empathetic communication; Ability to manage stress, teamwork, and a collaborative spirit; Advanced French or Spanish. Integration into a solid and recognized company in the sector, with an excellent work environment and the opportunity to make a difference;
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