IT Operations

Company Description Inetum is a

consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description The IT Operations (IT Ops) role operates within an Agile and DevOps environment, acting as a key stakeholder in ensuring production excellence throughout the entire project lifecycle.

Company Description Inetum is a

European leader in digital services , supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes

consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description The IT Operations (IT Ops) role operates within an Agile and DevOps environment, acting as a key stakeholder in ensuring production excellence throughout the entire project lifecycle.

This Role Is Responsible For

Guaranteeing production readiness from design to deployment and beyond

Ensing the stability, performance, and reliability of both Production and non-Production environments

Integrating production, infrastructure, and security requirements into technical solutions

Key Responsibilities

Technical Solution & Production Readiness

Contribute to the definition of technical solutions with a production-first mindset

Promote the use of existing platforms and services, ensuring resilience, monitoring, and security by design

Anticipate potential risks related to architecture, compliance, scalability, and delivery timelines

Advise on appropriate technology choices aligned with business and application needs

Integration of Production & Infrastructure Requirements

Ensure infrastructure and operational needs are reflected in the Product Backlog

Define and implement technical user stories (e.g., automation, industrialization, obsolescence management)

Support development teams to accelerate and secure deliveries

Coordinate with relevant stakeholders to implement required solutions

Environment Management (Production & Non-Production)

Ensure availability and reliability of environments

Facilitate deployment of solutions

Validate environment usability (performance, backup/restore, data access, etc.)

Perform or validate security reviews

Ensure traceability of system access and compliance with standards

Identify operational risks (network, security, flows) and propose mitigation plans

Deployment & Monitoring

Enable efficient deployment processes and provide production expertise

Implement monitoring and observability solutions in collaboration with support teams

Ensure proper service supervision and alerting mechanisms

Operational Excellence & Maintenance

Contribute to defining service levels (SLAs) and performance indicators

Ensure up-to-date operational and installation documentation

Guarantee availability and testing of disaster recovery and backup plans

Support incident resolution and production releases

Continuous Improvement

Drive automation, performance optimization, and reliability improvements

Identify and promote best practices across teams and organization

Collaborate with Application Production Support to enhance overall service quality

Knowledge Sharing & Team Enablement

Promote awareness of production best practices within Agile teams

Train and support team members on DevOps tools and processes

Foster autonomy and adoption of provided tools and frameworks

Qualifications Tools & Methodologies

DevOps & Agile methodologies

Monitoring & Observability: ElasticSearch, Grafana, Prometheus, Dynatrace

DevOps Toolchain: GitLab, Jenkins, Artifactory, SonarQube, Mattermost, Ansible

Containerization: Docker, Kubernetes

Essential Skills & Experience

Minimum 2 years of experience in IT Operations or similar roles

Strong knowledge of IT infrastructure and production operations

Understanding of IT risk and cybersecurity

Coordination and stakeholder management skills

Analytical and problem-solving mindset

Ability to summarize and communicate clearly

Proactive, rigorous, and committed attitude

Desirable

3+ years of experience

Strong customer focus and quality orientation

Ability to manage stress and conflict effectively

Good communication, listening, and questioning skills

Strong planning and prioritization abilities

Adaptability in fast-changing environments

Languages

English (mandatory)

French (optional)

Additional Information Availability to travel internationally when required