French-speaking Customer Service Representative

Do you want to build your customer service career in the exciting sports betting industry while living in Lisbon, Portugal? Our partner is looking for

French-speaking Customer Service Representatives

who are ready to join an international team and provide excellent customer support for one of France's leading betting operators.

Join a dynamic customer service team where you will assist customers via phone, live chat, and email, helping them manage their accounts, understand betting winnings, and resolve platform-related inquiries. Enjoy attractive employee benefits, a multicultural working environment, and the opportunity to develop your career in the growing online betting industry.

About the company Our partner is a global leader in the customer service industry, delivering exceptional experiences for over 750 leading and digital-first brands. With 170,000 associates worldwide, they provide innovative customer service solutions and seamless customer experiences.

What will you do?

Provide professional and efficient customer support for one of France's leading betting operators

Act as the first point of contact, handling customer inquiries through inbound phone calls, live chat, and email

Assist customers with questions regarding betting winnings, account management, and platform navigation

Support users experiencing login difficulties and account access issues

Explain betting-related information clearly and accurately to ensure customers understand their accounts and winnings

Identify customer issues and elevate complex cases to the appropriate teams when necessary

Deliver thoughtful, accurate, and personalised responses to customer inquiries

Adapt prepared communication templates to provide relevant and professional customer support

Manage multiple customer interactions while maintaining high service standards and customer satisfaction

Candidate profile

Native-level French language skills, both written and spoken

Good written and spoken English

Strong communication skills and a customer-oriented mindset

Previous customer service experience is an advantage

Good organisational, analytical, and problem-solving skills

Comfortable working with online platforms and digital tools

Ability to remain professional, patient, and empathetic when handling customer inquiries

Ability to multitask and work efficiently in a fast-paced customer service environment

Interest in sports, online betting, or the iGaming industry is an advantage

Strong attention to detail and the ability to communicate information accurately

Valid work permit for Portugal if you are not an EU citizen

Employer offers

22 business days of annual leave

Christmas bonus equivalent to one month's base salary

Holiday bonus equivalent to one month's base salary

Health insurance plan after six months of employment

International and multicultural working environment

Opportunity to gain valuable experience supporting a leading operator in the online betting industry

About Lisbon Discover the perfect combination of career opportunities and an exciting lifestyle in Lisbon, Portugal's vibrant capital. Known for its sunny climate, beautiful coastline, historic neighbourhoods, and welcoming international community, Lisbon offers an excellent environment for professionals looking to build their careers abroad. Enjoy stunning beaches, lively cafés, delicious Portuguese cuisine, and a rich cultural scene while experiencing life in one of Europe's most attractive coastal capitals.