Customer Support Specialist – English Market
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About the Role
We are seeking a customer-focused and tech-savvy
Customer Support Specialist
to join our team in Lisbon. In this role, you will provide high-quality support to consumers and business users of a leading, world-renowned American Artificial Intelligence platform. You will play a crucial role in troubleshooting issues, guiding users through advanced generative AI products, and delivering an exceptional customer experience in a fast-paced environment. Key Responsibilities
Customer Support:
Provide reactive and efficient support across multiple channels (chat, email, and phone) to individual and corporate users. Issue Resolution:
Troubleshoot account access problems and resolve billing and invoicing queries. Product Guidance:
Assist, guide, and educate customers on effectively utilizing the AI platform's features and products. Quality Excellence:
Maintain high-quality service standards that exceed performance indicators and quality scoring metrics. Communication:
Provide clear, professional, and timely responses to customer inquiries. Training Program
Duration:
15 working days (8 hours/day) of comprehensive, paid training prior to contract signing. Content:
Product knowledge, system tools, customer handling techniques, and on-the-job practice. Compensation:
Daily training allowance provided for candidates who successfully complete the training phase. Requirements
Native or near-native level of
English
(written and spoken). Strong passion for technology, artificial intelligence, and innovative digital tools. Excellent problem-solving skills with high attention to detail. Previous experience in customer support or call center environments is a plus. Ability to work on flexible day-shift schedules including weekends (rotating shifts). Valid legal entitlement to work in Portugal (EU Citizenship or valid Residency/Work Permit). Salary & Benefits
Base Salary:
€1,000.00 / month Monthly Meal Allowance:
€154.00 / month (paid tax-free via meal card, based on 22 working days) 13th & 14th Month Allowances:
€166.66 / month (pro-rated monthly split of Holiday and Christmas bonuses) Gross Monthly Package:
~€1,320.67 Performance Bonus:
Up to
€200.00 / month
(variable performance-based bonus) Health Benefits:
Private Health & Dental Insurance upon contract signature Vacation:
22 days paid annual leave + public holiday compensation days Workplace Amenities:
On-site gym, cafeteria, and modern campus facilities located near public transport (Metro & Train station). Career Growth:
Permanent contract opportunity after 2 years.
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