Danish Speaking Customer Advisor

Location:

Lisbon, Portugal (On-Site)

Position Type:

Full-time, Permanent

Working Hours:

40 hours per week (5 days a week, 8 hours per day, rotating schedule)

Operating Hours:

Monday to Friday (08:00-20:00) | Saturday & Sunday (09:00-18:00)

Languages Required:

C2-level Danish + Minimum B2 English

About the Role Are you an expert Danish speaker with a strong affinity for technology, business applications, and empowering entrepreneurs to thrive? We are expanding our international division in Lisbon and looking for an enthusiastic, service-oriented Customer Advisor to champion the Danish market for one of Europe's premier mobile payment, point-of-sale (POS), and financial commerce networks.

In this capacity, you will serve as the primary point of contact for small-to-medium-sized business owners, retailers, market vendors, and hospitality merchants across Denmark. You will steer them through onboarding, troubleshooting card reader hardware, managing software integrations, and resolving billing or account inquiries.

If you are eager to step into the fast-paced realm of FinTech while soaking up Lisbon's coastal lifestyle, sun-drenched climate, and lively expat community, this opportunity is custom-tailored for you.

Key Responsibilities

Inbound Merchant Support:

Deliver high-caliber, personalized assistance to Danish corporate clients via inbound telephone calls, email correspondence, and live web chat.

Hardware & Card Reader Troubleshooting:

Guide merchants through pairing procedures, firmware updates, Bluetooth linking, and equipment setup for mobile card readers and terminal hardware.

Software & App Assistance:

Support merchants with mobile point-of-sale applications, inventory tracking tools, receipt configurations, analytical dashboards, and e-commerce integrations.

Payment & Transaction Queries:

Handle inquiries regarding payout timetables, transaction validations, fee breakdowns, chargebacks, and account status updates.

Account Onboarding & KYC Support:

Assist newly registered merchants through identity verification protocols (Know Your Customer / anti-money laundering checks) to guarantee seamless account activation.

Incident Escalation:

Log, categorize, and route complex technical bugs or high-tier financial questions to internal specialized engineering and risk departments using CRM platforms (e.g., Zendesk, Salesforce).

Customer Satisfaction:

Strive for first-contact resolution while upholding elite Customer Satisfaction (CSAT) scores and First Response Time metrics.

Working Hours & Shift Structure

Commitment:

40 hours weekly (5 working days, 8 working hours daily, plus meal and structured breaks).

Work Model:

100% on-site at our state-of-the-art office hub located in Lisbon.

Project Operating Windows (Rotating Shifts):

Monday to Friday: Between 08:00 and 20:00

Saturday and Sunday: Between 09:00 and 18:00

Schedule Pattern:

Shifts and rest days rotate across the 7-day calendar, ensuring an equitable distribution of weekend coverage and advance visibility of your working rota.

Mandatory Criteria

Language Skills:

Bilingual or professional fluency (C1/C2) in Danish, paired with a robust working command of English (minimum B2) for internal systems, training materials, and cross-functional communication.

Right to Work:

EU/EEA citizenship or a valid, unrestricted work authorization/residency visa for Portugal.

Communication Skills:

Exceptional active listening, verbal clarity, and professional business writing capabilities tailored to B2B and entrepreneur interactions.

Tech Affinity:

High comfort level utilizing digital platforms, mobile operating systems (iOS and Android), cloud-based tools, and navigating dual-monitor computer stations.

Customer Focus:

A solution-driven, patient, and empathetic mindset toward small business owners managing live retail or restaurant environments.

Preferred (Good to Have, Not Mandatory)

Prior background in customer support, retail, hospitality, tech support, call centers, or banking/FinTech sectors.

Basic familiarity with payment gateways, POS cash registers, or merchant acquisition services.

Compensation & Relocation Options We offer two distinct remuneration packages tailored to whether you already reside in Lisbon or are relocating from abroad:

Option 1: Standard Package (Without Company Accommodation)

Gross Salary:

€1,635.66 gross per month (distributed across 12 monthly payouts).

Target Profile:

Candidates who already live within the Lisbon metropolitan region or prefer arranging their own private housing independently.

Includes:

Full local administrative onboarding and access to standard corporate benefits.

Option