Bilingual French
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About the Role
We are recruiting on behalf of a leading global customer service provider for a
French & English Customer Support Specialist (Car Rental Service)
based on-site in Porto, Portugal. In this role, you will provide personalized assistance for a leading European car rental brand, handling customer inquiries across the entire rental journey—from reservations to post-rental support. Key Responsibilities
Deliver personalized customer support via phone, email, and messaging channels. Assist clients with pre-rental inquiries, bookings, and reservation details. Identify business opportunities by suggesting additional services and modalities tailored to customer needs. Provide ongoing support during active rental periods and handle post-rental matters, including billing, invoicing, and damage reports. Resolve client issues and conflicts efficiently while maintaining a high standard of professionalism. Requirements
Language Proficiency:
Native or high fluency in
French , alongside strong
English
skills. Work Model & Location:
Readiness to work
On-site in Porto, Portugal . Schedule:
Full-time Monday to Friday (rotative shifts between 07:00 and 18:00, or fixed 08:00 to 17:00).
Fixed Weekends Off
(Saturday & Sunday). Experience:
1+ years of contact center or customer service experience is preferred. Skills:
Strong digital literacy, sales orientation, active listening, and conflict-resolution abilities. What We Offer
Contract:
6-month initial contract. Work-Life Balance:
Fixed weekends off. Relocation Assistance:
Shared accommodation support for up to 12 months for eligible candidates relocating to Portugal. Professional growth within an international automotive/travel support setting. How to Apply
Please send your CV or get in touch directly via email at
mohammad.alireza@cbtalents.org
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