B2B Digital Advertising Support Specialist
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Location: Lisbon, Portugal (On-site)
Languages: Spanish C1 | English B2
Start Dates: 22/10
Contract Duration: 6 months (with potential extension)
About The Role Are you passionate about digital advertising, paid campaigns, and customer experience?
Join a fast-paced, international environment where you'll support B2B advertisers using advanced advertising solutions from a leading global tech company (client name confidential).
In this role, you'll become a trusted advisor to advertisers—helping them resolve product issues, understand advertising tools, and improve campaign performance. This is an excellent opportunity to grow your career at the crossroads of marketing, technology, and customer success.
Key Responsibilities
Take an active role from day one in identifying initiatives to improve service quality and advertiser experience
Handle and resolve end-to-end product troubleshooting and B2B customer support cases across email and chat channels
Own customer queries and drive resolution by collaborating closely with internal Product Operations and Engineering teams
Support advertisers with generic, technical, and product-related issues
Drive Customer Satisfaction (CSAT) by ensuring service quality throughout the full case journey
Provide clear and timely updates across all customer touchpoints
Ensure adherence to Service Level Agreements (SLAs) while maintaining best-in-class productivity
Partner with in-house technical specialists to educate advertisers on:
Product features
Common issue types
Best practices for digital advertising success
Candidate Profile We are looking for candidates who combine digital marketing expertise with a strong customer-oriented mindset.
Proven experience in paid campaign management
Degree in Marketing or a related field
Hands-on experience in Digital Marketing
Previous experience in a Contact Centre or Service Program within an Advertising Tech environment
Strong familiarity with social media platforms and a solid understanding of digital advertising fundamentals
Excellent customer service, communication, and problem‐solving skills
Ability to work independently and collaboratively within a team
Working Schedule Initial Schedule
Monday to Sunday | 07:00 – 19:00
Rotating shifts:
07:00 – 16:00
10:00 – 19:00
2 rotating days off
Future Schedule (TBC by client)
24/7 rotational shifts, Monday to Sunday
Compensation & Benefits Salary Package
Base Salary: €920.00 gross/month (paid in 14 months)
Welcome Bonus: €250.00 gross/month (divided over 12 months)
Meal Allowance: €7.63 net per working day
Health Insurance:
Available from Day 1 (monthly payment)
Free after 6 months of contract
Enrollment requires a valid NIF and NISS
Why Join Us?
Gain hands‐on experience in B2B digital advertising and AdTech
Work in a multicultural, high‐growth environment
Build a strong foundation for an international career in Digital Marketing & Customer Success
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