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What you can expectAre you a native Italian speaker looking for a job as a Customer Delight Representative for Social Media?Become a member of our ambitious and motivated support team. Ensure customers satisfaction by representing one of the world’s most recognizable companies and supporting their business.Are you ready for the challenge? ApplyWhoever you are. Whatever you do. Wherever you’re from. Here you will feel welcome.We love to collaborate with each other. We solve our customers challenging problems.Build your career, be yourself and live your ambitionsOur ClientOur client is one of the world’s leading companies in the field of Social Media and wants you to be part of its team.What you'll doProvide support to high level clients to help them grow across multiple channels – chat, email and phone; Support and expand the self-serve advertising base for clients in the online and digital advertising domain; As a Customer Delight for Social Media, you’ll provide pre and post-sales support for all self-service products; Provide product and tool support to enhance clients’ experience; Identify and solve problems, such as technical bugs and ads’ delivery issues; Resolve customer issues in a timely manner and pro-actively communicate to clients on progress; Pro-actively identify areas where clients can improve usage of our solutions; Provide vital product insights and feedback from our customers to engineering.
