General Manager

Portugal Portfolio manages a portfolio of high-quality homes across Cascais and the Greater Lisbon area, with a strong focus on thoughtful hospitality and dependable service. We are hiring a General Manager (GM) to lead day-to-day operations—supporting our team, maintaining high property standards, and building strong, trusted relationships with owners, while ensuring the business continues to perform well commercially.This is a senior, hands-on role for someone who enjoys creating structure, guiding people with confidence, and keeping everything aligned across bookings, calendars, property readiness, and guest experience—so our service remains consistent and professional every day. The RoleYou will oversee the day-to-day operational core of the business—channel management, calendar and revenue oversight, maintenance coordination, team leadership, owner support, and clear performance reporting. As this is a 24/7 industry, we also expect timely responsiveness after hours and on weekends when needed, to ensure smooth operations and a consistently high standard of service for guests and owners. Key Responsibilities1) Operations LeadershipLead daily office operations and supervise admin/operations staffSet clear expectations, maintain service standards, and ensure follow-through across teamsBuild reliable routines: checklists, escalation paths, quality controls, and documented processes2) Bookings & Calendar ControlOwn channel management and ensure availability, pricing, and listing accuracy are consistently aligned across all platformsCreate and send booking quotes promptly and professionally when neededOversee reservations workflow from inquiry to departure, ensuring a high-conversion guest journey3) Revenue Management & Performance OversightMonitor occupancy, ADR, and revenue performance; implement pricing and minimum-stay strategiesMaintain calendar health: reduce gaps, manage constraints, and optimize booking mixCoordinate with leadership on targets, seasonality strategy, and performance improvements4) Property Readiness, Maintenance & ProjectsCoordinate property inspections and ensure homes are booking-ready and consistently maintainedSupport the maintenance team with prioritization, project coordination, and task executionAssist to manage contractors, suppliers, and service providers to ensure quality, timing, and cost control5) Housekeeping & Quality StandardsWork closely with housekeeping to maintain consistent readiness and presentation standardsEnsure issue resolution is tracked, repeated issues are eliminated, and quality is auditable6) Owner Representation & ContractsServe as a trusted owner representative: proactive communication, expectation management, and issue resolutionSupport property onboarding: standards, documentation, operational setup, and launch readinessManage contracts and agreements with owners and service partners, ensuring accuracy and compliance7) Reporting & AdministrationDeliver clear reporting: property performance, budgeting inputs, and accurate administrationTrack operational KPIs and implement improvements that reduce friction and elevate service8) Guest Experience & On-Call SupportStep in for check-ins when operationally necessaryBe available outside office hours (after 18:00 and weekends) as required to ensure service continuity9) HR SupportAssist with hiring coordination, onboarding, team performance support, and day-to-day people managementTrack staff time off, holiday requests, and absences; maintain accurate records and support compliance with internal policies and applicable labour requirements.What We're Looking ForMust-HavesFluent English (mandatory) with excellent written communicationProfessional Portuguese speaking abilityStrong background in hospitality operations, guest relations, office management, or property managementConfident supervisory style—able to guide teams, enforce standards, and handle escalation calmlyHighly organized, solutions-driven, and effective under shifting prioritiesProven ability to delegate, follow up, and hold accountability without micromanagingValid driver's license, comfortable driving to propertiesSolid competence with MS Office and modern operational systems; comfortable adopting new tools and using AINice-to-HavesExperience with short-term rental operations, channel managers, PMS/CRM tools, and dynamic pricing toolsExperience building SOPs, quality frameworks, and scalable operational processesWhat We OfferCompetitive salary with year-end review and bonus potentialMileage support for work-related travel and commutingMeal cardA role built on autonomy, trust, and meaningful room to grow How to ApplySend your CV and a short note outlining:your relevant hospitality/property operations leadership experience, andan example of how you improved operational standards or performance in a prior role.to Michael.vieira@portugalportfolio.com