Solutions Associate

AI Implementation Solutions Associate - AI Solutions Team Reports to: Head of SolutionsLisbon, Portugal | Full-time | HybridAbout Implement AI We help businesses grow their workforce, not their payroll. Our AI Operating System (AIOS) enables SMEs to deploy digital workers—AI agents that handle sales, support, analysis, and task execution. We've guided multi sectors of businesses through AI adoption and won AI Startup of the Year (London).We're scaling fast and need people who want to be part of building something meaningful.Join Our Solutions Team - Ensure Excellence in AI Implementation About the Role You'll lead client implementations from kickoff to go-live—running meetings, presenting solutions, and ensuring AI agents get deployed successfully.This is a client-facing role first. You need to be a confident, clear communicator who can hold a room, build trust with stakeholders, and keep projects moving. But you also need enough technical understanding to navigate conversations about APIs, integrations, and platform configurations without getting stuck.You're not an engineer—but you're comfortable in technical territory and can bridge the gap between clients and our technical team.What you'll do.Lead client meetings confidently—you're the face of Implement AI during implementations, running calls, presenting solutions, and keeping stakeholders alignedOwn client implementations from kickoff to go-liveCommunicate complex technical concepts clearly to non-technical clientsTroubleshoot integration issues—identifying what's wrong and either resolving or routing appropriatelyWork with clients on API connections, CRM permissions, and platform configurationsDocument common issues and improve our implementation processesCollaborate with the technical team when deeper expertise is neededWhat we're looking for:EssentialHighly organised and proactive: You track multiple projects, spot blockers early, and follow up without being chased.Technical understanding: You grasp APIs, webhooks, integrations, and web applications. You can read documentation, understand technical requirements, and explain them in plain languageConfident communicator: You can lead a client meeting, present clearly, and hold the room. You're articulate, composed, and clients trust you.Problem-solver: You're energised by unblocking things and finding solutions.Fluent English: Our clients are primarily UK-based.Interest in AI and automation: You are curious and using AI alreadyNice to HaveExperience in customer success, technical support, or solutions rolesFamiliarity with no-code tools or CRM platformsBackground in SaaS, tech, or a technical-adjacent fieldWhat we offerCompetitive salaryGround-floor opportunity at a fast-growing AI companyDirect impact—you'll see clients go live because of your workWork with a high energy team in Lisbon Learning and growth in one of the most exciting spaces in techWhy This Role Matters You'll be the guardian of quality for our AI implementations - ensuring every client gets a flawless solution. Your work directly impacts customer satisfaction, reduces support tickets, and enables our Solutions team to scale efficiently. This is a unique opportunity to apply QA expertise to AI implementations while gaining exposure to diverse industries and use cases. Ready to Build the Future? Your CVA short video (2-3 minutes) introducing yourself—tell us why this role interests you and walk us through how you'd handle a client who's stuck on a technical issueThe video matters. This role is about clear communication and client confidence—show us how you come across.