French Customer Support

Há 2 semanas

Braga, Portugal Global Talent Tempo integral

RESPONSABILITIES:

  • Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
  • Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

REQUIREMENTS:

  • Native or near native level of French
  • Good level of English (it will be to work in an international company)
  • Highschool Degree
  • Microsoft Office Knowledge
  • Dynamic and Proactive
  • Good communication skills
  • Experience with attending customers will be a plus

ON OFFER:

  • Basic salary for 14 months
  • Performance Bonus