Polish speaking Customer Support Representative
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Position: Customer Support Representative
Location: Lisbon, Portugal
Work model: on-site
Employment type: Full-time (6 month contract)
Start date 27 Aug / 3 Sept / 17 Sept
920 EUR per month (x14 salaries)
Complexity bonus of €45
Health insurance
Meal allowance 7.63€ /day
We are offering a 1000€ Welcome Bonus only till end of September. This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment.
DUTIES AND RESPONSIBILITIES:
- Manage both incoming and outgoing customer calls
- Investigate and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
- Reviewe reported cases within established turnaround times and quality standards
- Escalate complex or unresolved issues according to company protocols.
REQUIREMENTS:
- Native/fluent in Polish, Fluent in English (minimum B2 level)
- Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
- Ability to handle stressful situations
- Previous Contact Centre or Customer Service experience (preferable)
- Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
- Good and customer-friendly service
- Curious and persistent in solving issues
- Organized and can keep a cool head even in stressful situations
- Working schedule: Monday - Sunday, 24/7 rotating shifts.
BENEFITS:
- Modern office in a city center with open spaces, easy to access with public transportation
- Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
- Support from colleagues with coaching and mentoring opportunities
- Health and Wellbeing initiatives
- Monthly meal allowance
- And much more
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